Ibis Besancon la City

It was our second stay at this hotel. I"d like to particularly commend the person helping with breakfast on 12/26 (sorry I did not get her name but as someone who previously worked in hotel management I think it is important to recognize employees going the extra mile). She was very upbeat and efficient and I observed her being incredibly helpful and kind with a couple of elderly persons staying in the hotel.

Right next to the centre of the city; Close to downtown & citadelle Friendly staff, none of our questiosn was too much; Every time a big smile. ;-) Early on arrival, room were ready and fast check-in. To enter the parking lot was not clear, had to call the hotel to verify.

Very well located next to the city centre and a tram stop with a convenient underground parking - a bit tight for large cars. Our room was of a good size, very clean and quiet. The staff was nice. We did not have breakfast because of the cost of it.

My wife and I stayed at this hotel from the 13th - 18th August 2022, In the evenings we would have two drinks before going to bed, the bar stays open until midnight, One of the nights there was no bartender as she left early, which left the night porter whom I'd never seen before, I approached him and ordered drinks to which he said the bar was closed, i politely reminded him of that the closing time was (midnight) so he got the drinks, albeit reluctantly, i paid him and said we would probably like another one, he said no we weren't getting any more, so as not to annoy him we only had 1 drink. On her way to our room as i finished my drink, my wife asked him for a glass of iced water as she had done every night, Suddenly I heard shouting so I look to see it's the porter shouting at my wife "no you are getting no water" he screamed at her, trying to reason with him she said "it's just a glass of water" but the porter aggressively persisted she would have no water, I told him he was a very rude person and that I was reporting him to the manager. The next morning we went to the manager with our complaint but to my surprise she wasn't one bit sympathetic towards us, she just said that she would have a word with him, she didn't even offer us an apology, When we came back the following night the same porter was on duty again but so was the bartender, we were having our drink when we overheard the porter saying to the bartender that he wasn't going to serve us anything, We are both in our mid sixties and in all our years of travel we've never felt so embarrassed or intimidated by a member of staff and over something as trivial as a glass of water! The incident completely soured our stay and really let the hotel down in how A) they let this happen and B) how they handled it. Truly appalling behaviour towards guests. Needless to say we will never be staying at this hotel or any hotel associated with it again...

Please be aware that “connecting rooms”, does NOT mean that the rooms are directly connected as I did expect. They are how ever connected through the “public” hallway. Rooms are pretty worn down, but it works for a night The hotel offer a indoor parking, which are great. Be aware if you arrive by a large car, the parking are extremely narrow with sharp turns

Curteous staff, clean, bathroom is portable unit in room, breakfast was average for price

Very happy with everything as we all checked in.

The room was comfortable, and especially the bed and pillows, so luxurious! Breakfast was excellent with fresh croissants and plenty of choice. But dinner at the restaurant left a lot to be desired - the salmon tartar was mediocre, the fries had little flavour and the salad consisted solely of very tired looking brown lettuce. When I complained about the salad, the waitress said unapologetically, “c’est comme ça.”