Boutique Hotel Belle Epoque

This was a great hotel in the heart of Old Town Bern. The staff was friendly and helpful and the room was charming. If we return to Bern, we would stay at this same location.

This was a unique spot. The hotel is small but has put a great deal of effort into making it look quaint and interesting. It is right on the main street of the old town and the area is easily walkable.

Spent a few days exploring this part of Switzerland, this is a nice hotel on the edge of town. Older hotel so the rooms are a nice size. Staff are very friendly and helpful. The only comment I have is that a few more plug sockets would help!

Our room was at the top of a long flight of stairs after the elevator ended and there was no one to assist us with our bags. Upon entering the room we could not turn on the lights. After the one staff person on duty investigated it turned out that a breaker had been tripped, and had to be reset. All seemed fine. However, when we returned to the room in the evening the electricity was out again. This meant the power to the room could have gone out at any time, and the hotel management and staff leave overnight! We could not stay in the room. The person on duty was not very helpful in finding us a new accommodation, and Hotel Belle Epoque did not offer to compensate us the difference in cost between a long reserved room and a same day reservation at a different hotel. While we waited for a taxi another guest told us their room had no air-conditioning (when it was 36C out!) and that they had "had a rough night". The property misrepresents itself, the staff are inexperienced, and the establishment overcharges for the services it provides. It is straining to be a two-star hotel, and it strains credulity to think that any travelers would pay the money this establishment charges for the poor services it provides. Avoid it if you can!

Excellent location. I had a nice and quiet room and most of all, the staff was very friendly and helpful.