Ibis Bern Expo

I had a recent stay at the Bern expo for 2 week as part of a business trip. I had a very nice stay, location has easy access to the city with regular on time transport, very clean hotel, all enquiries were complete with no issues and very efficient. Very friendly and professional staff especially thanks to Daria at the front office for all her help with local information, restrants and area of interests for the duration of our stay, she was very helpful and appreciated by the group.

Booked a double room for three nights to stay with my family, (spouse + 6 year old kid). We were not allowed to stay there and were asked to book another room due to there policies. We ended up booking an extra room (total of 2 rooms) in the same hotel for the night, Had to pay ~$ 100 although we never used the second room (ended up staying in the same room as a family). Had to stay in the Novotel hotel(next to Ibis under the same management) for next two night which cost me extra ~ $ 300 for the saty than I anticipated. It is strange that I never had this issue in other hotels in Switzerland (or any other country) during my 30 days trip in Europe. Reasonably OK hotel for the money. Front desk staff not friendly or helpful at all. I would not stay there again and not recommending families with kids to stay there.

It is not centrally located, but only 15 minutes walking distance and 7 minutes by public transportation to the city center. It is very clean, the staff is very helpful and the breakfast is excellent. I would recommend it anytime.

There was no refrigerator in the room. Bar in the lobby was good, and basically open for 24hrs.

Initially booked it for 2 days because of good location though we found good professional receptionist but still had to cancel the next day booking due to: Spooky unclean way up to elevators from basement parking. Broken lobby furniture. Unclean room corners. Could not sleep due to broken thermostat. Bathroom door has gap in bottom and on top causing bad smell when companion is using toilet forcing the other person to get out of the room. Bath room floods while taking shower.

The hotels in the center of Bern where I usually stay were all booked for at least one night of my stay at the end of August/early September. I knew that Ibis was new, so I thought I'd try it. It's quite convenient to the tram (no. 9), which the hotel can give you a free ticket for. The front desk staff were all quite helpful and friendly. The breakfast buffet seemed expensive (Sfr 16), especially since items weren't kept filled. Then I found that the Ibis-Budget breakfast had the items I liked, was Sfr. 3 less expensive, and items were kept filled. I'm not sure if the cross-over is always possible, but it worked for my last day. And I found that for what was offered, the price was OK (coffee and a croissant at my favorite Glatz bakery were about Sfr 9; the hotel had muesli, rolls and croissants, and various types of coffee, plus juice and other options).

Switzerland such an amazing country with so lovely ppl, but this hotel was the worst! Staff at the reception was extremely not professional in Ibis and Novotel (both). Whenever u ask any assistance they will never even try to help or assist you, the hosting is the worse. The girl at the reception from Novotel just careless, she will look at you as you have to deal with ur problems. No Adapter to even charge the phone they can’t provide. We stayed for more than 7 hotels at the time we checked in here and even in the villages were adapters. Okay that’s not the main problem. Business center of the Novotel is USELESS! U can’t download, exit save send to ur own email as they blocking system, okay why then I need the business center?! So we just sit there for 1 hour and didn’t understand the problem, and the guy from reception said yes this is how it is. Take it or leave it! But as everywhere there are sone good ppl, who has really deserved to work in a hospitality field. Staff such as like JANINE & TANZINE ( i hope the spelling is correct) were just an angel and a fresh air from this all what we faced during the stay. They just solved our problems in a second, that’s the host we’re looking for when we come to the country where u don’t know anything and anyone. Thanks girls, rock it stars! (Both are from Novotel) From Abu Laban family.

Very friendly staff, great bar for your end of working day beer, clean and comfortable room, very convenient parking garage in-house, perfectly situated for meetings in Berne, very close to the freeway exit/entrance yet nicely quiet