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Hotel Luc, Autograph Collection
4.5/564 Comentarios

Hotel Luc, Autograph Collection

Berlín|A 1.62km de la HAU 1 Hebbel am Ufer
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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Viaje de negocios

Courtyard by Marriott Berlin City Center
4.6/568 Comentarios

Courtyard by Marriott Berlin City Center

Berlín|A 1.37km de la HAU 1 Hebbel am Ufer
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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Desayuno incluido

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Holiday Inn Express Berlin City Centre, an IHG Hotel
4.3/5132 Comentarios
Kreuzberg
Estuvimos tres noches en este hotel y estuvo muy bien, empezando por el check in porque la habitacion estaba lista y nos dejaron pasar antes del tiempo. La habitacion no era muy amplia pero estaba bien, la cama super comoda, nosotros dormimos super bien. La habitacion tiene todo lo que necesitas Kettle, cafe , te, (esto es muy importate para mi) secador, caja fuerte, el baño muy comodo y limpio, tiene el desayuno incluido y la verdad que hay variedad de todo, panes, fruta, pancakes, huevos cocido etc etc.... a nost nos cojio un domingo y ese dia estaba a full porque justo habia una media marathon y el hotel estaba full. Tienes un lidl cerca y otro supermercado por si necesitas comprar algo 3 min andando, el metro esta a 5 min andando, puedes ir andando a los sitios de interes, te hechas como media hora pero a medida que vas viendo cosas pues se te pasa el tiempo rapido, la verdad esta bien ubicado, aprox 15 min del Check point Charlie. haa!! se me olvidaba que hay personal en la recepcion que habla español, muy formales, especialmente Cristian, un chico Colombiano super formal, nos dió mucha informacion que necesitabamos, Definitivamente volveria a este hotel.
Ibis Berlin City Potsdamer Platz
3.8/558 Comentarios
Kreuzberg
Buena ubicación, habitaciones pequeñas pero con instalaciones básicas y limpias. Es conveniente viajar, hay muchas atracciones alrededor y el aeropuerto cuesta unos 26 euros. La habitación reservada no incluía el desayuno, pero había un buffet en el primer piso, 12 euros para una persona. Para experimentar el desayuno local en Berlín, optamos por salir y desayunar en la panadería. El hotel ayuda a hacer la reserva de un taxi y debe pagar el servicio. El taxi real en la entrada del hotel no es difícil de llamar. Al salir del hotel, es un taxi negro. Se siente como si lo pasaran por alto.
Scandic Berlin Potsdamer Platz
4.5/5132 Comentarios
Tiergarten
La sauna y el gimnasio son agradables. Buena ubicación. Bonitas habitaciones. Las camas son un poco pequeñas y no me gustaron las almohadas. ¡Descansa bien!
Mercure Hotel & Residenz Berlin Checkpoint Charlie
4.3/5105 Comentarios
Solemos viajar la madre con las 2 niñas y alojarnos en habitaciones triples. 3 mujeres, 3 maletas, 3 conjuntos de neceseres ;-) y a este hotel le damos de puntuación un 1000 xq es la habitación triple más grande que nos han dado en mucho tiempo. Además de estar muy céntrico y el personal muy amable. Si volvemos a Berlín, repetiremos hotel.
Relexa Hotel Stuttgarter Hof
4/524 Comentarios
Kreuzberg
I have just spent 3 nights here in a twin room with a friend...A lovely quiet comfortable room over looking park. Very clean and well stocked with toiletries, loo roll , tissues and disposal bags. The staff were amongst the most pleasant I have come across in a long time, very helpful with local information etc. A very reasonably priced bar and fridge in the foyer for sandwiches, beer and wine. We had a very good deal at 110 Euros pp for 3 nights. Great location with nearby SBahn Anhalterbahnhof, with great connections to all the sights, though many are within walking distance. For example, Checkpoint Charlie, Brandenburg gate, Holocaust Memorial, and part of the wall. A great stay!!!
Limehome Berlin Stresemannstr
4.2/55 Comentarios
Kreuzberg
La ubicación es muy buena, pero en realidad está en un lugar muy bueno, dependiendo de lo que quieres hacer y ver. No hay un escritorio delantero así que el inicio de la sesión fue un poco molesto ya que usted debe contactarlos antes de llegar allí para obtener el código a tiempo, pero no sabía que la reserva de Trip. Después de haber recibido el código, todo lo demás estaba bien, excepto su lavandería todavía no estaba abierta.

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