H10 Porto Poniente

The staff are wonderful. That’s the standout. The restaurant is run like a well oiled machine and the staff are superbly professional. Reception are also fantastic, especially Rudy, who was exceptional. I dropped stars because the food is not well labelled and on the oily side. Breakfast is better than dinner. Too much deep fried things and even vegetables were battered or swimming in oil. Wasn’t clear what food contained animal products and while they say they offer vegan choices, apart from basic salad and fruit, it’s not clear what’s not cheese or flesh and it’s easily fixed, just a little more information, would be really helpful. Also, a big disappointment was the spa. No changing rooms open, they seem permanently locked. Only the cold shower worked. Only two cascades in the small pool and one of those didn’t work. Too many people in it to fully utilise the very small bubble bench that some people didn’t move off, so most people didn’t get to use it and a single small sauna, no steam room. That’s all that’s in it and our opinion was, it’s not worth getting wet for! Nice touch was the complementary bottle of cava for my husband birthday. We were given a room upgrade, which was a nice gesture, but only what we would have expected from a standard room, no balcony, nowhere to dry wet towels, the bathroom had a damp smell and probably needs better ventilation.

Loved everything about the H10 poniente Staff very friendly and professional Fantastic Location nice easy stroll into the Old town Hotel spotlessly clean

Amazing hotel breakfast excellent choices Location just 2 minutes from old town pool area great for relaxing reasonable priced bar Only downside was no water was left after your first night maybe a bottle of water each day would be better

Fantastic staff and can’t wait to visit again

This hotel is amazing, the staff, the room, the device is all second to none. We will definitely be returning later in the year

Excellent location for a quiet nights sleep but on the doorstep of the old town activities