Usuario invitado
23 de febrero de 2024
Brian who has worked here for about 20 years yelled at a family in the soaking pool with a special needs toddler. I was mortified as a guest witnessing it. She was about 2 years old with down-syndrome and was barely jumping from the edge into her Father's arms. I was mortified for them and they left the pool directly after. Our children (ages 14 and 15) were asked to leave the pool soon after even though the sign outside the door said they can be there without an adult. Later that evening, our teenagers as well as several adults attended a movie in the on-property theatre, and the kids lost the room key. Katlyn and Brian refused to let our kids back into the room and berated them about things that should have been adult discussions. They refused to talk to me when I approached them about what happened and what they said to my kids. They instead put their hands in my face and said "We are done. Children (teenagers) need to be with adults at all times while on property. Go back and enjoy your drink. " Between family and friends that were staying and dining there that night, over $1000 was spent to be treated horridly by staff-members. I have been to several McMenamin properties, and this was uncalled for to say the least. I hope that management does something to rectify as I see there are several reviews about this type of treatment calling out management, and Brian and Katelyn specifically. Uncool, Bend. I hope it's not okay with you to be a great establishment with terrible customer service. It will catch up to you.
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