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Valoraciones de usuarios
4.6/5
Muy bien
1266 valoración
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Valoraciones reales
Ubicación4.7
Instalaciones4.6
Servicio4.6
Limpieza4.7
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Todos los comentarios(1266)
Valoraciones positivas(1209)
Valoraciones con fotos/vídeo(297)
Estupendo para niños(103)
Piscina estupenda(79)
Comida buenísima(78)
Zona de recreo infantil(71)
Olor extraño en la habitación(57)
Piscina limpia(13)
Valoraciones negativas(57)
Angelique
Habitación con cama extragrande
Fecha de estancia: ago 2024
Parejas
2 valoración
4.5/5
Fabuloso
Fecha de publicación: 9 sep 2024
The hotel was really nice and the rooms were spacious and clean. 30 mins taxi to Chinese Great Wall. The staff was nice however most did not speak English, yet had a good translator machine to help. However in an international 4 star branch hotel I would expect front staff to be required to possess better English skills. Yet the general manager did speak very well English and always would come up to us to greet and talk so that was a major plus. Only minor thing is that the room service food was stated in the room menu cart to be available until 23.00 yet the kitchen closes at 21.00 apparently. However the staff helped us directly to order food to the hotel. So just some minor things that could be worked on but overall a great hotel.
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Respuesta del alojamiento: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Beijing Badaling. We are very delighted that you generally enjoyed our overall image, especially for room cleaning and our GM. We will continue to strive in English skills and adjust the time of In room dining, and hope to welcome you back soon in the future! Front Office Manager Annabell Kou
Domnica
Habitación con cama extragrande
Fecha de estancia: abr 2024
Parejas
12 valoración
4.7/5
Fantástico
Fecha de publicación: 21 may 2024
Clean and spacious room. Helpful staff. The breakfast can be greatly improved both on a variety of items and freshness. By 8:45 the buffet was almost empty. The coffee can be improved as well.
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Respuesta del alojamiento: Dear Guest: Thank you for taking the time to share your feedback about your recent stay at DT Badaling. We are very delighted that you generally enjoyed our overall image, especially for cleanness, spacious room and helpful staff. We will also actively adopt your advice to increase the variety and freshness of breakfast. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! Assistant Front Office Manager Annabell Kou
Piet69
Habitación con 2 camas
Fecha de estancia: mar 2023
Familias
9 valoración
5.0/5
Excepcional
Fecha de publicación: 16 abr 2023
Good hotel, friendly staff. Breafasts is so good thought
Traducir
Respuesta del alojamiento: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Beijing Badaling. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Usuario invitado
Habitación con cama extragrande
Fecha de estancia: may 2022
Personas que viajan solas
3 valoración
5.0/5
Excepcional
Fecha de publicación: 1 jul 2022
I had a great stay and the hotel staff, especially Jasmine, went out of their way to make sure I was comfortable. There were several staff fluent in English and they even gave me a WeChat contact for the hotel in case I needed anything. I would highly recommend!!!
Traducir
Respuesta del alojamiento: Dear guest ,Thank you for staying at Doubletree by Hilton Beijing Badaling. Thank you for your good evaluation of the hotel. We will continue to work hard to bring you a comfortable and pleasant stay experience. Thank you again for your stay and look forward to your visit again. I wish you a smooth journey and a happy life!
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。很抱歉未能給您帶來您應該享受到的高品質服務,對此我們真誠的向您表達歉意。我們已經將您的問題反饋給酒店相關部門進行跟進改善,進一步完善查房流程及細節;不斷提高員工的工作效率及質量,以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗,再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋,讓我們認識到我們的不足之處,而不是在服務的領域固步自封。希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。北京八達嶺希爾頓逸林酒店總經理 吳驥
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們很抱歉您在我們酒店入住過程中發生了不愉快的小插曲,這不是我們一貫的服務水平,我們也會加強員工服務意識的培訓,給您帶來真正高質量的服務。感謝您的寶貴意見,讓您滿意對我們來説十分重要。我們希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。北京八達嶺希爾頓逸林酒店前廳部經理寇舒怡
Respuesta del alojamiento: 尊敬的賓客:非常感謝您選擇下榻北京八達嶺希爾頓逸林酒店!感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客,您的耐心和細緻點評是促使我們去做的更好的源源不斷的動力。我們非常珍視每一位來到我們酒店入住的客户體驗,給您帶來良好的服務體驗是我們的服務宗旨和首要任務。對於您提出的建議部分我們會跟進改善。真誠期待您的再次光臨,祝您出行愉快,工作順利!北京八達嶺希爾頓逸林酒店總經理吳驥
Respuesta del alojamiento: 尊敬的顧客:感謝您選擇北京八達嶺希爾頓逸林酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給相關部門,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您新年快樂~北京八達嶺希爾頓逸林酒店賓客服務經理劉紅梅
Respuesta del alojamiento: 尊敬的賓客:您好!非常感謝您選擇並下榻北京八達嶺希爾頓逸林酒店!我們的宗旨是為每一位客人提供始終如一的高品質及多元化服務,以達到您的要求與期望。相信在您的支持下,我們將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。真誠期待您的再次光臨!北京八達嶺希爾頓逸林酒店賓客服務經理 任立珠
Respuesta del alojamiento: 尊敬的客人:感謝您對我們酒店一直以來的支持與厚愛,很高興瞭解到您的此次到訪又是一次滿意的入住!期待您繼續支持我們,我們會不遺餘力地為您繼續帶來舒適滿意的服務體驗!再次感謝您的時間和反饋,我們期待您將很快再次回來!祝您工作順利,新年愉快!北京八達嶺希爾頓逸林酒店賓客服務經理張巖
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。感謝您對於酒店住宿服務及性價比給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。北京八達嶺希爾頓逸林酒店總經理 吳驥
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。北京八達嶺希爾頓逸林酒店前廳部經理寇舒怡
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇北京八達嶺希爾頓逸林酒店。很榮幸獲得您對酒店設施及服務的好評,我們每一位員工都非常樂意為您提供貼心備至的服務,為您帶來賓至如歸的入住體驗。您的滿意,就是對我們最大的嘉許,也是我們不斷進步的動力。期待您的再次光臨。北京八達嶺希爾頓逸林酒店賓客服務經理任立珠
Respuesta del alojamiento: 尊敬的賓客:非常感謝您選擇下榻北京八達嶺希爾頓逸林酒店!感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客,您的耐心和細緻點評是促使我們去做的更好的源源不斷的動力。我們非常珍視每一位來到我們酒店入住的客户體驗,給您帶來良好的服務體驗是我們的服務宗旨和首要任務。對於您提出的建議部分我們會跟進改善。真誠期待您的再次光臨,祝您出行愉快,工作順利!北京八達嶺希爾頓逸林酒店賓客服務經理 張思佳
Respuesta del alojamiento: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。北京八達嶺希爾頓逸林酒店總經理吳驥