Grand Hyatt Beijing at Oriental Plaza

好幸運，給升級了房間，房間設施很好，噴泉景很不錯，就是面積有點小。游泳池非常贊，熱帶雨林風，面積夠大，帶小朋友來最合適啦。酒店裡的餐廳好幾個都很不錯，自助餐廳早餐比其他五星種類豐盛，長安壹號的烤鴨沒點，但是明爐果木烤制，看着就香。甜點店酥園的巧克力不便宜，但是聽説口碑很好，球形巧克力和成板巧克力都買來嚐嚐，看着就很有滿足感。

酒店有着完美的位置和視野，整體來説是一次遠超預期的酒店旅程。做為快十年的萬豪和希爾頓高卡，對酒店的預期本來是停留在北京老牌酒店的某些刻板印象上，顛覆來自：1、感謝Amy經理和團隊的小夥伴們Anya,Betty，享受到了非常貼心的幫助，有了“賓至如歸”的感覺。這在這樣一家客房數多的酒店難能可貴；2、酒店的風景毫不吝嗇，最美的北京故宮，中軸線和山景一字鋪開，氣勢磅礴。翻新的裝修更是非常便利，電視可以投屏，適合帶娃黨；3、酒店的泳池是我住過的最優秀的室內帶娃泳池，光線調整的恰到好處，温泉池、淺水池的設計滿分。在黃金地段更是難能可貴。4、酒廊出餐不錯，在萬豪要飯要慣了，看到積極加菜的廚師還有一點小激動，更不用説可以暢享南北兩個方向的極致景觀。b1的杏花堂好評，個人覺得口味上不輸同門的幾家米其林，5、最後還需要特別感謝下警察哥哥姐姐們，身姿挺拔，在敏感時期付出了很多的汗水，軍演氣壯山河，默默的守護也是太平盛世的脊樑。

我們作為VIP會員，從預訂開始就感受到了被重視。剛到酒店大堂，前台的小姐姐Amy和Anya就微笑着叫出了我的姓氏，那份親切感瞬間拉滿了。更讓我驚喜的是，在我們入住期間，酒店對VIP的“關注”不是一句空話，而是實實在在的行動。

非酒店前台Amy和Anya服務周到熱情，安排延遲退房，及時跟進及時回覆，特別貼心服務，感覺住店體驗不錯。以後有機會還來！強烈推薦。五星好評！

Disappointing Stay at Grand Hyatt Beijing – Mixed Experience with Room Quality and Service My two-night stay at the Grand Hyatt Beijing at Oriental Plaza began with significant disappointment regarding the room’s quality and size. The room, which was supposed to accommodate one king-size bed and one single bed, felt cramped—almost like being inside a box. The furniture was outdated, and the entire room had a musty, aged smell. We were thoroughly unimpressed by its appearance. To make matters worse, upon check-in, the room didn’t even have a single bed as promised—just a small couch. When we returned to the reception to address the issue, the two staff members, Alan and Elsa, seemed visibly annoyed by our concerns. Alan stopped engaging with us altogether, responding with an angry huff while typing aggressively on his computer. The other staff member, Elsa, struggled to communicate in English, making the situation even more frustrating. We requested a room with two single beds, as we didn’t want our child sleeping on the small portable bed they offered. Given the poor initial experience, we decided to cancel our second night. However, the staff then called over their colleague, Yulia, who was far more professional and polite. She resolved the issue by upgrading us to an apartment-style room. That said, this was my first time encountering such outdated and cramped facilities in a five-star hotel. The room felt more like a budget guesthouse than a luxury accommodation, especially considering the high price—comparable to what I’d pay at the Four Seasons, Shangri-La, or Ritz-Carlton. Fortunately, after Yulia stepped in, our stay improved. The apartment was much better, and we were able to enjoy the rest of our time there. On a positive note, the breakfast and restaurant offerings were good, with a wide variety of options, and the room service provided decent value for the price. Would I stay here again? I’m not sure. While Yulia’s professionalism salvaged the experience, the initial issues with room quality and staff attitude were significant drawbacks.

地理位置很好的酒店，適合親子，也適合商務出行！看我們帶孩子，也給免費加了床！特別喜歡行政酒廊的景色，可以看到故宮！綠景俱樂部泳池超級大，連續玩了兩天！下次還會來！