Disney's Polynesian Village Resort

This was our families first trip to Disney world, and our kids’ first-ever Disney experience, was supposed to be magical, but unfortunately, it was far from that. We splurged to book a room with a view of the Magic Kingdom fireworks, hoping for an unforgettable experience. However, from the moment we checked in, everything went downhill. We were assigned a room on the first floor next to the elevators with absolutely no view magic kingdom. In fact, even the massive fireworks display was blocked by palm trees and bushes. This was not the experience we paid thousands of dollars for, and understandably, we were frustrated. When we asked if we could be moved to a room with the view we paid for or at least receive a discount for the limited view, we were told we could only move rooms the following morning. So, we had to wake up our children and pack up our room to completely check out before 8am. We almost missed our first fast pass. We were assured that our new room would be ready by noon, after we checked out and spent the day at the park. However, when we called every hour, we were met with the same response—our room wasn’t ready. We returned to the resort at 4 PM (which is general check in time), exhausted and with a very cranky toddler who had missed his nap. We were told the room still wasn’t ready. At this point, we had no choice but to sit in the lobby for over an hour while our children cried from exhaustion, which was incredibly stressful. On top of all this, the staff mismanaged our Instacart order, sending us on a wild goose chase to track it down. Overall, the customer service was disappointing, especially considering Disney’s reputation for helping families. Every time we asked a question, we were met with the same response "I don't know, you should ask someone else". While there was plenty of staff, they seemed under trained and overworked. Overall, the room was tiny, the staff unhelpful, and the experience felt more like a money grab than a family-friendly vacation. For the amount we paid, we would have been better off staying offsite or at a moderately priced hotel. I would not recommend staying at this resort again.

Another New disney hotel ( Polynesian towers) that is obviously about packaging, not imaginative, cutting edge architecture or extraordinarily special. It’s definitely more like a basic new hilton hotel, with Disney paintings and some various limited props. Pool was so simple , small and boring. Imagineers are gone.