Disney's Caribbean Beach Resort

Great place to stay for trips to Disney if you aren't looking for a lot of fancy frills or feel the congestion of other resorts. We stayed in the Jamaica section which was perfect for hopping on the skyliner. The resort itself is very spread out so you may want to indicate if you want to be closer to the lobby/main building/main pool or to the skyliner. Two issues that warrant a rating of 4--this resort is older, and despite being well maintained there aren't very many plugs. This was an issue for us because I use an ECV and requested a fully accessible room. The room was fully accessible but there were only TWO plugs in the room itself--one in between the beds and one in between the far bed and the wall. The cord to plug the ECV overnight is only 8' long. I called both housekeeping and maintenance to see if they had an extension cord, each suggested I go up to the front desk to ask. I used app to request a cast member, who told me by chat that they didn't have extension cords and I should plug my ECV outside to charge over night--which was not feasible as there was 2 days of constant rain (atypical for FL) AND the only outdoor plug we found would block any other carts or ECVs for other guests. We ended up having to move the bed away from the wall to pull the ECV in to get the cord close enough to plug in for two nights until we could get a three prong extension cord for the ECV. The second issue was how slick the painted sidewalks were with the rain--they had caution signs up everywhere so this is a known issue but still, more than once I lost footing or drifted on the ECV going around a corner. We could tell by the cars the resort was full but it never felt that way. We would see folx in passing on the paths or at the bus stops but you don't hear kids running around like you do at some of the resorts. It is very clean and well maintained.

The resort was wonderful, especially the warm reception from knowledgeable staff at check-in. My family of 5 (including three teenage girls) adore Disney and we had high expectations for our stay. Where our experience left to be desired was the way the management handled an issue with our water pressure. Upon checking in after supper in building 38 in Trinidad, I noticed that there was no water in the sinks or shower when using the hot water. After leaving it on for a while (5-10 minutes) eventually something started dripping and then we had full flow for a while. As a family of five, washing our hands after using the toilet or showering before going to bed or in the morning, this was a major inconvenience. The next morning I called the front desk and they sent someone over right away, who removed the spout and handle in the shower and admitted this wasn't the problem. I was told we are the only room in the building with this issue. Eager to hit the parks and not miss our lightning lane reservations, we promptly left. Having this person in our room while we were all trying to start our day (get dressed, pack our back packs, eat breakfast etc) was not ideal, but we took it in stride. Returning late in the evening, the situation was the same. Once again, I contacted Front Desk while my family waited to shower and get ready for bed after a long day at DHS. I waited almost 30 mins and had to call back, being told that the front desk manager is trying to find a solution. Ultimately he called on my cell and offered to move us from the second floor to a room downstairs. Now I'm no plumber but it seems to me that if there is an issue with water pressure, this would not remedy the situation. But we packed up all our stuff and we assisted by a kind cast member at 1 am. By way of compensation for our late night, the front desk manager offered us Genie+. The next morning we got a later start as we went to sleep very late. Two cast members knocked on our day to tell us that the situation was remedied and wanted to check if things were fixed for us. This is when another guest passing by told me that they experienced the same problem. Now I recognize that the issue arose over Christmas Day and it is likely a difficult time to get a contractor over to fix water pressure issues. We were inconvenienced for two days and had to do a late night room transfer that didn't rectify the problem. Moreover, we were told that we were the only guests with this problem. And then, we discovered upon receiving our credit card statement after we returned home that the Genie+ was for only one day. I truly expected more from Disney. We would not have taken Genie+ for the other days of our stay if we didn't understand that it was only for the day after our room change. They should have moved us to a room in another building right away. In fact, they shouldn't have put us in building 38 at all (I find it hard to believe we were the only ones staying in this building when the proble

Pretty medium. Room was pretty small and not great. Curtains were way too short & let tons of light in. Reminded me of an old motel from the 80s, and not in a fun retro way. There are better options out there. Buses & skyliner were nice transportation options, but about the best thing about the resort.

The biggest reason to stay here is the Skyliner. But, I have stayed at Art of Animation before and AoA is nicer and cheaper so I would choose it instead, even though it has one extra Skyliner transfer (quick and easy). We did have a good location for the Skyliner in Jamaica building 42 so that was great. The walk to the lobby was less than 10 minutes and it was a pretty walk. The bus to MK and AK were challenging, especially when we were trying to make early entry. We missed a bus to AK and the next one was 17 minutes later. That's crazy. There aren't that many perks for onsite guests but that early entry is a big one. I get it- transporting all the hotel guests takes a tremendous amount of buses and drivers but guests want to get to the parks! At the end of the night, your stop could be last and it takes a good amount of time to hit all the internal bus stops. If timeliness matters to you, consider getting a Lyft/Uber to Animal Kingdom and a Minnie Van (Lyft) to Magic Kingdom (regular rideshares drop off a lot farther away). Room- The room was so tired. It felt dark and gloomy (lots of dark, heavy wood). It was an unrenovated room. The air conditioner was old school, cheap roadside motel style and earplugs were a must because the a/c was loud in every mode. On the plus side, the a/c did work and there are ceiling fans too. Ear plugs are also needed if they stick you in a room with an internal connecting door. Kids at Disney tend to be up early and excited so if you need some extra sleep, come prepared. I don't know if there are any rooms without that internal door but if you have a strong opinion about them you may want to call and try and talk to a reservation agent about that. The sliding doors separating the vanity area from the bedroom are so loud that it's a debate whether light or the door would be more of a problem if others are trying to sleep while you get ready. It would be nice if there were light switches on both sides of the king bed. We found it odd that they were only on one side. Pros- The bed was fine. The shower had good pressure and hot water. The coffee maker and beverage fridge were handy. Tip- there is no real half and half for sale at the hotel lobby store but there is some over at the Riviera's store (and their quick service restaurant is good too- worth the quick Skyliner ride or walk to eat and shop there instead).

I wanted to write about 2 individuals that work in the kitchen of the Great Central Market restaurant: Farah, the chef and Mallory, one of her assistants. These 2 ladies went above and beyond to make sure that my family and myself were ok with the gluten free meals, special needs that we had,… 2 great assets for the Disney company. Thank you very much for all what you did for us, we will never forget you.