Valoraciones de Hard Rock Hotel Penang

Respuesta del alojamiento: Hi Charmaine KLPJ Events,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi there,Thank you for the amazing review! We’re thrilled to hear that you and your family had such an awesome time with us at Hard Rock Hotel Penang. It’s fantastic to know your kids enjoyed the stay, loved the big pool, and had a blast on the water slides!We’re also happy you enjoyed the food ,our team works hard to serve up awesome flavors for everyone. Your kind words truly mean a lot to us.We can’t wait to welcome you and your family back for another rockin’ stay soon!Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi,Thank you for taking the time to share your experience with us!We’re delighted to hear that you enjoyed our pool facilities and beachside location, especially as a family-friendly destination. It’s also wonderful to know that our staff made a positive impact on your stay ,we’ll be sure to pass along your kind words to her!We’ve taken note of your comments regarding the lighting in both the corridor and the room. Your feedback is valuable and will be shared with our team for future improvement.Thank you once again for staying with us. We hope to have the opportunity to welcome you and your family back for an even better experience in the near future!Rock On! Tobias Lackermeier Executive Assistant Manager

Respuesta del alojamiento: Hi et10,Thank you for the amazing review!We’re delighted to hear that you and your boy had a wonderful impromptu getaway with us! It’s great to know that you enjoyed a smooth check-in, the pool, and the overall relaxing atmosphere. Indeed, the sandy area around the swimming pool has been in place since the hotel opened in 2009. The idea behind this concept is to create a beach-like experience for our guests, as the seaside area in Penang is not so swimming friendly due to the jellyfish situation. Most of all, we’re glad our team could make your stay memorable. We look forward to welcoming you back for another rockin’ experience!Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi CHIET SHIN,Thank you for sharing your experience with us! We’re delighted to hear that you had a fantastic stay and enjoyed our friendly service, clean and comfortable rooms, and the beautiful view. It’s always a pleasure to know that our guests leave with great memories.We truly appreciate your kind words and look forward to welcoming you back for another amazing stay!Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi K.L.C,Thank you for sharing your feedback with us. We're glad to hear that you had a good stay! However, we regret that our toiletries did not meet your expectations. Your comments are valuable, and we will certainly share them with our team for review and improvement.We truly appreciate your input and hope to welcome you back for an even better experience in the future.Best regards,Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi there,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi wincent,Wow! Over 10 stays with us what an honor! We truly appreciate your continued support and are thrilled to know that you love the Lagoon Deluxe Room, the comfort, and especially the food.It’s wonderful to hear that your kids enjoy swimming and playing here, making it a relaxing and fun place for your family. We can’t wait to welcome you back for many more memorable stays!See you again soon!Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi there,Thank you so much for your kind words! We’re thrilled to hear that you had a peaceful and restful experience with us, and we’re especially happy to have been a part of your wife’s birthday celebration. It was our pleasure to help make it a special occasion!We look forward to welcoming you both back for another wonderful stay.Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi Angelene Koid,Thanks for the smashing review!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On! Tobias Lackermeier Executive Assistant Manager

Respuesta del alojamiento: Hi Jayden Low,Thanks for the smashing review!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On! Tobias Lackermeier Executive Assistant Manager

Respuesta del alojamiento: Hi Elham,Thank you for sharing your experience at Hard Rock Hotel Penang! We’re thrilled to hear that you had a great stay and that our family-friendly facilities, delicious dining options, and comfortable rooms made your visit enjoyable.We understand that our location offers a more relaxed and beachfront escape, and while it may be a little further from Georgetown and the airport, we hope the vibrant atmosphere, great food, and fun-filled amenities made it worth the trip.We truly appreciate your recommendation and hope to welcome you and your family back for another rockin’ stay soon! Rock On!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi Muhammad Azri,Thank you for your rocking review! We’re thrilled to hear that you loved the vibes, the sea-facing views, and our awesome amenities. Nothing makes us happier than knowing we hit all the right notes for your stay.We can’t wait to welcome you back for another amazing experience at Hard Rock Hotel Penang. Until then, keep rocking!Tobias LackermeierExecutive Assistant Manager

Respuesta del alojamiento: Hi Fizzz,Thank you for sharing your feedback about your recent stay at Hard Rock Hotel Penang. We’re delighted to know you enjoyed the amazing service from our team and the lovely food—it truly makes our day to hear this!We’re sorry to hear the view from your room didn’t fully meet your expectations. Our Seaview Deluxe with Terrace rooms are located on the first floor, which may have partial sea views due to the surrounding greenery. For future stays, we recommend booking our non terrace Seaview rooms and requesting a higher floor to enjoy an unobstructed view of the stunning sea.We look forward to welcoming you back for another rockin’ getaway. Rock On!Tobias LackermeierExecutive Assistant Manager