Usuario invitado
17 de abril de 2022
Awful, terrible experience. after booking and paying for the room in advance I was forced to pay extra amount of money in check in to get the room, otherwise the check in would be denied. the staff from hotel were absolutely impolite and rude, and had a mafious behavior.
I just arrived at late evening to the hotel, so tired from traveling and found this big trouble. I contacted trip.com to explain this issue and they said they will refund the extra payment, but I'm still waiting for it.
the hotel and room are old and dirty, no towel paper, no cleaning everyday. I had to go reception several times to ask for clean towels, toilet paper or soap. not good location, hard to find restaurants nearby, but have 7 eleven near.
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