Valoraciones de Dhevi Bangkok Hotel

PLEASE AVOID at all costs!!!! I have travelled all over the world.. I’m from UK and I’ve never seen a worser hotel in my life. Firstly when we checked in we entered into a room which was so tiny, me and my fiancée could not move or store our two suitcases. We opened the curtains to a blank wall. The bathroom was so unhygienic, black dirty floors I could not move left to right in the bathroom. Everything was so ancient but not in a quirky way. We were appalled that we have to now stay here for 3 nights, we proceeded to call trip.com to cancel our booking and they were accepting it as I am expecting and need clean open air. However, after two hours the hotel called and said that “they” cannot cancel - we were stuck - honestly, I believe they could not cancel because no one was at the hotel and well they would loose money rather than keeping the guest happy. They also proceeded to tell us if we want a bigger room it’s 800 baht a night. Everytime we called the reception - no one answered. The windows didn’t open either. The worst of the worst was when we went to check out - after inspecting the room there was a little bit of makeup on the towel (which could be easily washed with soap and water) the guy at the reception with glasses (who refused to give his name) was charging us 1000 baht for cleaning - I felt because I was brown and my make up is slightly darker in shade it got onto their dirty towels and this was being charged a ridiculous rate for nothing. I didn’t feel because of my darker skin that he made a bigger deal of the towels then it actually was. The cleaner came downstairs and said they can take it out with “special detergent” and after all the arguments the guy with glasses charged us 300 baht, so £6 for cleaning a towel!!!!! He was so rude. I’ve never in my life been to a worse hotel.. please please save your money and stress. It may look cheap, but they try and charge you for anything and everything because they don’t get customers.