The Capital Residence Suites

Stayed here for 2 days. I checked in late at 11pm. As i knew that my next flight would be 7:30pm two days later, I asked if I could checked out at 4pm. The receptionist, who is a guy said “ok” to me, without mentioning any late check out fee. However, when I checked out at 4pm 2 days later, I was requested to pay late checked out fee. Very unethical.

The airport pick-up and drop-off service is really great. The front desk team is helpful and informative too. The hotel's location is great. Breakfast spread is limited but enough, somehow the breakfast is always cold, even at 6.30am. Suggestion: room cleaning service is below expectation, not sure whether it's management order or what, my room was practically not touched yet claimed it's done. The bed was not made at all.

Overall a good option for a budget stay in BWN, hotel offers complimentary airport pickup and drop which is a really good facility to have, as grab etc do not work in BWN ( you can download Dart through ) Hotel also offer a city bus tour ( excl Friday ) Location of the hotel is perfect for seeing the main sights ( highlife in pics ) and most things are walkable in that area , it’s literally around the corner from the Radisson and the Brunie hotel so if you want their location but on a budget then this is a good option Rooms are clean and serve their purpose but offer nothing beyond what s standard room would but that’s reflected in the price , I would stay again when in BWN

The hotel is conveniently located not too far from the airport, and they offer a shuttle bus between the hotel and the airport. They also provide luggage storage, which was helpful. The room was very spacious, and the bathroom was a good size. However, my experience at check-in was disappointing. I arrived a few minutes before the advertised check-in time and was told to wait in reception because I was early, which was understandable. However, when the check-in time arrived, my room was still not ready. I had to wait almost another 30 minutes before I was finally allowed to go up. There is little point advertising a specific check-in time if rooms are not going to be ready by then. The hotel also needs significant maintenance and much more thorough cleaning. There were cracks in the walls, peeling paint, dead bugs and a lot of dust on the surfaces. The walls are very thin, so noise travels easily between rooms. There also appeared to be something going on with the plumbing, as whenever someone used a shower or tap, a very loud noise could be heard through the walls, which became quite annoying. Breakfast was particularly disappointing. The options were extremely limited, with very little variety. On one of the mornings, around ten of us came down for breakfast and were initially told that there was no food left. The staff eventually prepared some rice with hot dogs, but it was only a small amount and it finished within about five minutes. We could not go back for seconds, and once it was gone, we were simply told that was it. This was unacceptable, especially as breakfast was included in the stay and several guests still needed to eat. Overall, the spacious room, airport shuttle, luggage storage and convenient location were positives. However, the delayed check-in, poor cleanliness and maintenance, noise from walls and disappointing breakfast service made the stay not great

Shower water not really hot enough but overall is good !

An affordable and clean hotel in Brunei. The rooms were basic but everything worked well. Breakfast was also included and during Ramadan they serve it in little boxes. Also to note is the free airport transfers which was a very nice touch! Highly recommend!