Four Points by Sheraton Desaru

Parking space is near to hotel and hotel do provide EV charger with fees. Breakfast is delicious with variant food served. Only one thing is about the receptionist forgot to key our car plate number for us to get free parking. We almost want to pay rm98 for the overnight parking fees.

• These rooms were not ready at the official check-in time, including elderly guests and babies, was left waiting in the lobby for approximately 1.5 hours. • No clear or accurate update was provided regarding when the rooms would become available. • The baby cot that had been requested in very advance was delivered late although we called a few times during we checked in. • A birthday arrangement that expected had been communicated a few week ago was not provided as promised. • Several rooms had a strong damp and musty odour. • Towels appeared unclean. • There was a visible stain on one of the sofas. • Although a late check-out was approved, the room key cards stopped working after 12pm which is the normal checkout hour, causing further inconvenience.

Nice breakfast but abit further away from the desaru water park. Nice rooms that are spacious and the breakfast is delicious. Hope to be back soon!

We will definitely come back again. The check-in process was very smooth, and the staff were friendly and welcoming. The room was spacious, clean, and comfortable. We also enjoyed the breakfast, which offered a good variety of options. Overall, it was a pleasant stay and we look forward to returning in the future.

Overall, the stay was pleasant. The room was very clean, spacious, and comfortable, which made the experience enjoyable. However, the front desk staff did not seem welcoming and rarely smiled. Their attitude made us feel a little uncomfortable during check-in. It would be great if the hotel could improve the customer service experience to make guests feel more welcomed.

A great stay at Four Points Desaru. In terms of location, there are many useful shops located around the hotel like a supermarket, 24 hour minimart, pharmacy, bakery and even a floral/gift shop which I was able to surprise my partner with a bouquet. The service was also top notch with friendly staff and excellent housekeeping. Room was also clean and comfortable as expected. The breakfast buffet was very worth it with a large spread of food and all of it was delicious! Check out the amazing view too. The only qualm for me would be the TV which did not come with ‘smart’ functions. At this price point I would have expected a smart TV, but not very relevant as most of our time was spent outside the hotel too. Overall a very pleasant stay and my hotel of choice when I go back to Desaru again

Trip for birthday celebration. Thanks hotel staff for providing us with a small lovely cake. Staffs are all friendly and helpful. It's a good experience staying here.

quite far to beach but price point lower compared to beachfront properties otherwise all good no free parking for customer

As a retired couple, we thoroughly enjoyed our recent stay at Four Points by Sheraton for a short 3 days getaway. It was surrounded by shop houses and 10mins walk to SKS mall (2 storey tall only). The room was spacious and the service crew was exceptionally helpful. We appreciated the hotel accommodating our request for a room near the lift, though the trade-off was a less-than-ideal view facing the hotel rooftop. The breakfast selection was moderate, which was expected for the off-peak season. We particularly enjoyed our stroll at Desaru Beach; the hotel's free shuttle service is very convenient with three daily timings (9am, 12pm, and 5pm - for single trip only, however you may opt to set off at 9am and take the next shuttle bus at 12pm or 5pm back to hotel). We opted for the 5pm shuttle to catch the sunset, which was beautiful. The return journey via Grab was only 9 Ringgit, which we found very affordable. A great spot for a relaxing getaway. The best deal we found was having fresh Black Thorn durian and a cold, fresh coconut at a very reasonable price nearby.