Sand & Sandals Desaru Beach Resort & Spa

The room very clean and comfortable but the room doesn’t really fit the room it was in the picture.. very disappointed ☹️

The hotel looks run down, especially the exterior which needs repainting and repairs. We booked a garden view room, balcony was old, worn out and in need of upgrading. Our room had a strong lemon air freshener that made it smell like a toilet, Do consider using a more pleasant scent such as aromatherapy lemongrass or lavender which would feel more relaxing and appropriate.

Cleanliness can be better especially cups during breakfast buffet, the balcony & room toilet. Room has no carpet as well so it feels extra cold. During breakfast, loh mai gai in the steamer was very cold and was inedible. Sunrise from balcony was good though

Overall a comfortable stay. Cleanliness could be improved but good enough for the price paid. Free WiFi was stable. If you’re not into water sports, honestly the facilities are quite limited.

Nice hotel and view in Desaru Johor The Rooms: Spacious and ModernGenerous Space: Most layouts are highly rated for being remarkably wide and comfortable. Unique Bathrooms: Deluxe Pool View options feature dual rain showers, two sinks, and standalone balconies with outdoor bathtubs.

Location is convenient with ample parking spaces. Walk to private beach. Cleanliness could be improved as the swimming pool was full of leaves and sediments. Made me uncomfortable to swim underwater. Room is spacious and bed is comfortable. The small arcade is poorly maintained, with half of the machines not working. Buffet breakfast quite poor too. Even the orange juice was too diluted.

Here’s a polished version of your review: The room is spacious, the breakfast is decent, and the pool is nice. Overall, the stay met expectations. However, there were a few areas that could be improved. The hotel seemed unprepared for the high occupancy during the long weekend, as amenities and services were stretched. Room service requests took longer than expected, likely due to the full booking situation. The building itself is quite old and would benefit from some refurbishment, although this did not significantly affect the overall guest experience. It would also be great if the bar remained open during peak periods, especially on long weekends, to better cater to guests.

Service was superb...from the bell boy to the counter staffs, rooms are big & comfortable except for the clogged sink...breakfast was great.