Anantara Desaru Coast Resort

Valoraciones de Anantara Desaru Coast Resort

Anantara Desaru Coast Resort

Persiaran Pantai, Bandar Penawar, Johor, 81930, MalaysiaVer datos del hotel
Anantara Desaru Coast Resort
Anantara Desaru Coast ResortAnantara Desaru Coast ResortAnantara Desaru Coast Resort
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Valoraciones de usuarios

4.5/5
Fabuloso
192 valoración
Valoraciones reales
Ubicación4.6
Instalaciones4.4
Servicio4.5
Limpieza4.5
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Todos los comentarios(192)
Valoraciones positivas(187)
Valoraciones con fotos/vídeo(103)
Personal atento(68)
Fantásticas vistas al mar(18)
Desayuno estupendo(18)
Ambiente con clase(17)
Piscina estupenda(17)
Estupendo para niños(14)
Habitaciones grandes(11)
Lujoso(6)
Valoraciones negativas(5)
Usuario invitado
Habitación Premier
Fecha de estancia: mar 2025
Viaje con amigos
1 valoración
5.0/5
Excepcional
Fecha de publicación: 19 abr 2025
Loved everything about Anantara Desaru, the service, the designs, the private beach and the F&B is excellent. The staffs are friendly and warm and we really feel like home. Certainly loved to be back again! Thank you for having us!
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Respuesta del alojamiento: Dear Guest,Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you loved everything about your stay at Anantara Desaru from the service and design to our private beach and F&B offerings.It means a lot to know that our team’s warmth and hospitality made you feel right at home. We truly appreciate your kind words and can’t wait to welcome you back for another memorable stay!Warmest regards,Jaswinder KaurRooms Division Manager The Anantara Desaru Coast Resort & Villas
Chloe Lui
Habitación Premier
Fecha de estancia: mar 2025
Parejas
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 10 abr 2025
Well maintained property with nice gardens and pool. Beach area is private. Waters are not very suitable for swimming
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Respuesta del alojamiento: Dear Chloe,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the well-maintained property, our beautiful gardens, and pool, as well as the private beach area.We truly appreciate your kind words about our service and cleanliness we take great pride in maintaining a high standard of hospitality.We understand your feedback regarding the waters not being ideal for swimming, and we’re sorry if this impacted your experience. We are always looking for ways to improve and hope to provide a more enjoyable stay during your next visit.Thank you once again for your thoughtful review, and we hope to welcome you back soon!Warm regards,Jaswinder KaurRooms Division Manager The Anantara Desaru Coast Resort & Villas Team
Usuario invitado
Deluxe Sunrise Sea Facing Corner Room
Fecha de estancia: mar 2025
Personas en viajes de negocios
1 valoración
4.7/5
Fantástico
Fecha de publicación: 20 abr 2025
Great moment and fantastic! Good foods and service from the resorts! Keep up the good job!
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Goh Siok
Habitación Premier
Fecha de estancia: dic 2024
Parejas
6 valoración
2.5/5
Fecha de publicación: 18 ene 2025
We booked this hotel for birthday celebration and were given a free upgrade from Garden Room to Sea Facing Room (1 level higher but everything else the same) during check-in. The gesture was appreciated but the upgraded room (room no 228) was a mess especially the wifi! Dangling a/c control panel, dirty wall, chipped marble, chipped basin, cracked ceiling panel around toilet light, spoilt temperature control button on hair dryer, chipped toilet window wood panel, dirty cushion on balcony chair, weak wifi and can’t do chromecast! This is worst! We called reception to repair the wifi/chromecast issue since 6.30pm and the technician came and out to take stairs and the waiting took so long and he came back again around 7.30pm. Around 8pm, we couldn’t wait for it anymore and left the room for dinner. We came back around 9+pm and no notes left for us whether the issue was resolved. My husband’s phone can connect to the Chromecast then but the signal was so so weak. Keep disconnecting from wifi plus the mobile line was also very bad. We didn’t bother to ask again cause it’s a waste of our time. Breakfast spread was good the next morning. But our room cards couldn’t access the room after breakfast, my husband got to walk all the way to reception to change and walked back but it can’t work again! Oh gosh! The staff came with him the second time to reset the door access using master key. We were very angry because for the price we paid for this room, the service was so bad and really not worth the price at all!
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6/20
Respuesta del alojamiento: Dear Goh Siok,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the condition of the upgraded room, the WiFi and Chromecast issues, and the room access challenges. This is certainly not the level of experience we strive to provide, and we regret that we did not meet your expectations.Please rest assured that we have a thorough preventive maintenance schedule in place to ensure the upkeep of all our rooms and villas. We take your comments seriously and have shared them with our team to reinforce our commitment to maintaining the highest standards. Additionally, we would like to inform you that the Chromecast connection has since been resolved to ensure a smoother experience for our guests.We appreciate your patience and are glad to hear that you enjoyed the breakfast spread. Despite the challenges, we hope to have the opportunity to welcome you back and provide you with the seamless and enjoyable stay that we are known for. Please feel free to reach out to us directly for any future visits, and we will do our best to ensure a flawless experience.Best regards,Peter WagnerResort Manager
rryx_99
Habitación Premier
Fecha de estancia: feb 2025
Familias
22 valoración
4.5/5
Fabuloso
Fecha de publicación: 14 mar 2025
I visited MCO not long ago. The service and facilities were excellent at that time, but they have declined a bit now, especially the breakfast food. But the environment is still as good as ever
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Respuesta del alojamiento: Dear rryx_99,Thank you for sharing your experience with us. We’re pleased to hear that you continue to enjoy the beautiful surroundings of our resort and that our cleanliness and facilities met your expectations.We appreciate your honest feedback regarding breakfast and service. Your comments are valuable to us, and we will review them with our team. We are pleased to share that over the past few months, we have expanded the variety of items and made several enhancements to our breakfast buffet to elevate the dining experience. These improvements have been well received, with many guests sharing positive feedback. We hope to have the opportunity to welcome you back for an even better stay in the future. If there’s anything specific we can do to enhance your next visit, please do let us know.Warm regards,Peter WagnerResort Manager
Usuario anónimo
Deluxe Sunrise Sea Facing Room
Fecha de estancia: ene 2025
Parejas
5 valoración
5.0/5
Excepcional
Fecha de publicación: 24 feb 2025
It was a short and sweet stay at Anantara Desaru Coast. Room is very clean and spacious enough for my husband and I. Would love to come back and stay longer next time. Thank you Anantara!
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Respuesta del alojamiento: Dear Anonymous User,Thank you for your wonderful review! We’re delighted to hear that you had a short yet sweet stay with us at Anantara Desaru Coast. It’s great to know that you found your Deluxe Sunrise Sea Facing Room clean and spacious for you and your husband.We truly appreciate your kind words and would love to welcome you back for a longer stay in the future. Until then, safe travels, and we look forward to your next visit!Warm regards,Peter WagnerResort Manager
Usuario invitado
Habitación Premier
Fecha de estancia: feb 2025
Familias
2 valoración
4.7/5
Fantástico
Fecha de publicación: 9 mar 2025
Superb ambience; excellent food; fantastic view and wonderful service.
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Respuesta del alojamiento: Dear Guest User, Thank you for your excellent review! We’re delighted to hear that you enjoyed the superb ambiance, fantastic views, and wonderful service at Anantara Desaru Coast Resort & Villas. It’s also great to know that our food and amenities met your expectations.Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another memorable stay!Best regards,Peter WagnerResort Manager
Usuario invitado
Habitación deluxe, con vistas al mar
Fecha de estancia: ene 2025
Parejas
3 valoración
5.0/5
Excepcional
Fecha de publicación: 16 feb 2025
Impressed beyond expectations, everyone was so friendly and warm! Highly recommended
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Respuesta del alojamiento: Dear Guest User Thank you so much for your kind words and for taking the time to leave a review! We are thrilled to hear that your stay exceeded expectations and that our team made such a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another memorable experience!Kinds Regards Jaswinder KaurRooms Division Manager
Mohd Fariz Abd Latiff
Habitación premium en esquina
Fecha de estancia: dic 2024
Familias
7 valoración
5.0/5
Excepcional
Fecha de publicación: 17 ene 2025
My short staycation with my familiy before the school starts. Almost 1 year we did not stay here due to some previous experiences during my wife pregnancy but as we've missed so much the place we booked again and we had a great time there.
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Respuesta del alojamiento: Dear Mohd Fariz Abd Latiff,Thank you for sharing your wonderful review about your recent stay with us in the Deluxe Garden View Corner Room. We’re delighted to know that you and your family had such an enjoyable staycation before the school term began.We truly appreciate your decision to return to us after some time, and it’s heartwarming to hear that your experience this time met your expectations. Your perfect scores for surroundings, amenities, cleanliness, and service motivate our team to continue delivering memorable experiences for all our guests.It’s always a pleasure to welcome returning guests, and we’re thrilled that your stay was filled with positive moments. Should you plan another getaway, we’d love to host you and your family again to create even more cherished memories.Warm regards,Peter WagnerResort Manager
Berrysurprise
Habitación premium en esquina
Fecha de estancia: nov 2024
Familias
88 valoración
5.0/5
Excepcional
Fecha de publicación: 18 dic 2024
Awesome stay at Anantara Desaru and location is right on the beach, the view is awesome and room is spacious.
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Respuesta del alojamiento: Dear Berrysurprise,Thank you for your wonderful review! We’re thrilled to hear that you had an awesome stay with us and enjoyed the beachfront location, stunning views, and spacious Deluxe Garden View Corner Room.We look forward to welcoming you back to Anantara Desaru Coast for another memorable getaway soon!Warm regards,Peter WagnerResort Manager
Usuario invitado
Habitación Premier
Fecha de estancia: nov 2024
Familias
5 valoración
4.5/5
Fabuloso
Fecha de publicación: 11 dic 2024
Wonderful service and cleanliness. Can improve on activities for teens and children. E.g. netball court, beach volleyball, archery, bowling, beach ATV etc. Also a nature trail would be nice. The pools are wonderful. The food at Turmeric is good however, the portions is a little big for kids eg the laksa johor and creme brulee. but salt/sea/fire is too expensive for kids. The seafood bouillabaisse has too little ingredients.
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6/9
Respuesta del alojamiento: Dear Guest User,Thank you for sharing your detailed review and valuable suggestions following your recent stay with us in the Deluxe Garden View Room.We’re delighted to know that you appreciated our wonderful service, cleanliness, and pools. It’s also great to hear that you enjoyed the food at Turmeric, though we acknowledge your feedback regarding portion sizes for kids.Your suggestions for additional activities, such as a netball court, beach volleyball, archery, bowling, and nature trails, are very much appreciated. These ideas are invaluable as we continuously strive to enhance the experience for guests of all ages. We also take note of your comments regarding the pricing and ingredients at Sea.Fire.Salt., and we’ll review these to ensure a more balanced offering.Thank you once again for your constructive feedback. We hope to welcome you and your family back for another enjoyable stay in the future.Warm regards,Peter WagnerResort Manager
MosquitoFeeder
Habitación Premier
Fecha de estancia: nov 2024
Familias
14 valoración
5.0/5
Excepcional
Fecha de publicación: 14 dic 2024
Anantara is amazing! What we like: Huge, scenic pools. Expansive grounds. Helpfulness of staff Turn down service. Mini pantry. Comfy bed. Huge toilet, deep tub. Clean room. Personalised notes. Decor according to season. Kids club. Teens club. Cleanliness of the whole resort. We also love the beach, picking seashells, the bath salts and soaps provided, and the beginner birdwatching activity. Guide was knowledgeable, kind and helpful. What we didn’t like: Not sheltered carpark Quite pricey to pay for an extra child Hard to go out into room balcony because of the flies, mosquitoes and lizards outside. We didn’t want them in the room. Overall a superb experience. Do try!
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Respuesta del alojamiento: Dear MosquitoFeeder,Thank you for taking the time to share your detailed review! We’re delighted to hear you had a superb experience and enjoyed so many aspects of your stay, from our scenic pools and expansive grounds to the thoughtful touches like turn-down service, bath amenities, and personalized notes. We’re also glad you loved the birdwatching activity—our guide will be thrilled to know their efforts were appreciated!Guest comfort is always our top priority, and we appreciate your input as it helps us serve you better.We hope to welcome you and your family back for another memorable stay soon!Warm regards,Peter WagnerResort Manager
Usuario invitado
Habitación deluxe, con vistas al mar
Fecha de estancia: oct 2024
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 25 nov 2024
BEST 3D2N SPENT! From the time we reached till we check out, everything was seamless & service was beyond words. We were greeted with kompang by their excellent staff. Took them about 15 - 20 minutes to prepare our keys & deposit of 500rm by cash. If by credit card will be RM1k. The view while waiting for our keys was amazing. Light snacks was given while waiting. Definitely an experience here. Worth every penny. The best experience by far. The service is really on top. I dont know how describe but i will forever remember this place. Thank you so much Anantara!
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Respuesta del alojamiento: Dear Guest User,Warm greetings from Anantara Desaru Coast Resort & Villas!Thank you for sharing such a heartfelt and enthusiastic review of your recent stay with us. We are absolutely thrilled to know that your 3D2N experience with us was seamless and left such a lasting impression.Your kind words about our service, from the warm welcome with the kompang to the light snacks while waiting for your keys, truly mean the world to us. We’re delighted to know you enjoyed the breathtaking views, the smooth check-in process, and the thoughtful touches that made your stay special.It is an honor to hear that this was your best experience by far and that we could create such memorable moments for you. Feedback like yours inspires us to continue providing exceptional hospitality to all our guests.Thank you once again for choosing Anantara Desaru Coast Resort & Villas. We hope to welcome you back for another unforgettable experience in the near future!Warm regards,Peter WagnerResort Manager
Usuario invitado
Habitación Premier
Fecha de estancia: oct 2024
Familias
2 valoración
4.7/5
Fantástico
Fecha de publicación: 27 nov 2024
Nice resort with excellent service. Not much to do in Desaru though. Just to enjoy the resort facility. The have free classes to join too. Recommended
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Respuesta del alojamiento: Dear Guest User, Thank you for taking the time to share your feedback about your recent stay in our Deluxe Garden View Room at Anantara Desaru Coast Resort & Villas. We are delighted to hear that you found our resort to be a nice getaway with excellent service and well-maintained amenities.We’re glad you enjoyed the complimentary classes and that you took advantage of our resort’s facilities. Your recommendation is greatly appreciated, and it’s wonderful to know that our team’s efforts contributed to your positive experience.We do have a vast variety of complimentary guest activities such as Yoga, Dong Sticks activities, Bird watching, Batik painting, Nature walks and Beach walks but also a variety of chargeable activities in the surroundings such as the Adventure Water Park, Desaru Fruit Farm, ATV adventures, guided bicycle tours, Mangroves Boat tours and more. We hope you will have time to explore those during your next visit. Thank you once again for your kind words. We look forward to welcoming you back in the future for another relaxed visit.Kind regards,Peter WagnerResort Manager
Fleeze14
Habitación deluxe, con vistas al mar
Fecha de estancia: oct 2024
Parejas
3 valoración
5.0/5
Excepcional
Fecha de publicación: 27 dic 2024
This is probably the most luxurious resort I’ve ever stayed at. Check in comes with free welcome drinks and snacks, then in the room, there was a free mini bar restocked daily, free coffee and tea. There was turndown service too. Booked the sea view room, but was upgraded to sea view corner room likely because it was the off peak period on an early November weekday. Every staff was polite, attentive and had a lot of initiative. Swimming pool was clean and not crowded at all. There was access from the resort directly to the beach and beach towels were also provided on the deck chairs.
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6/9
Respuesta del alojamiento: Dear Fleeze14,Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay and found our resort to be the most luxurious you’ve experienced. It’s wonderful to know that you appreciated the welcome drinks and snacks, complimentary mini bar, turndown service, and the thoughtful upgrade to a sea view corner room.We’re also pleased that our team’s attentiveness and initiative made your stay even more enjoyable. It’s great to hear you loved the clean and uncrowded pool as well as the direct access to the beach with all the thoughtful amenities provided.We look forward to welcoming you back for another memorable stay in the future!Warm regards,Peter WagnerResort Manager