AndyAu34
30 de agosto de 2022
Staff: Friendly, attentive and propmt. No request was too difficult. I rate the service a 10/10 when compared to accommodation similar to Ulin. Food: Only breakfast is served on site. I am inclined to believe the food and beverage team are striving for the best. So good for them. On a note for improvement: on occasion the hot food came around a touch colder then I anticipated- however, we also ate our food so that says something! Price: As a last minute booking, the price was close to $6000 for a 3 bedroom villa for 4 pax over 8 nights. The good news is, pricing varies alot for Ulin, especially if your booking in advance. I did request a discount but reception staff were unwilling to offer anything cheaper. I rate the price a 6/10 when compared to accommodation similar to Ulin (minus the variables) Property: The front entrance is very unwelcoming (reception). Although the driveway down past the villas is magical, particularly of a night time. The Property itself is going back about 15 years old. Furniture and fixtures were dated and I would hope are due for some upgrades in the future. The Villas appeared well cleaned (and daily cleaning is included) but my group and I noted various maintenance issues plaguing our villa (walls in rooms are water damaged, doors are hard to lock or unable to lock, a TV set screen was severely scratched in 1 room, the pool needs a drain and given a thorough clean, some small paint issues and the most notable maintenance issue identified was that the wooden decking poolside was a huge hazard (chipping to the wood planks, nails missing and planks poking slightly upwards-good idea to wear thongs or shoes around that space) Overall Experience: We enjoyed our stay with Ulin. We thought the Customer Service demonstrated by everyone we encountered is a worthy mentioned and would have us return at least another time. A review of the maintenance schedule to capture some of the issues described above could extend Ulin's current shelf life a couple of years. However, with so many avaliable options in Bali when it comes to Villas, without some improvements in the maintenance department being made soon or a refurbishment considered, it would be easy to look elsewhere in the years to come. With all this said an done, we have our eyes on a 2 bedroom villa for November and really look forward to once again experiencing the super friendly and attentive service that Ulin should be commended on. Thanks again
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