"Bien, la próxima vez que viva."

"El hotel es un hotel europeo con un sistema de "todo incluido", piscinas limpias, una gran zona, siempre encontrar espacio libre, mucho entretenimiento para niños pequeños (la mitad de los huéspedes del hotel). La crema de hielo en la playa todo el día."

"Puedes"

"Location: lovely, small town right by the lake. The back of the hotel is right by the lake. Mid-May is a great, quiet time to go. Room was fine apart from the pillows which were not good. Room was clean. It was good having a fridge in the room. The food in the hotel was fine. The spa area was fine too and I had two good massages there. Walking distance to two supermarkets."

"Pasamos dos noches en el Anna Grand Hotel y todo superó nuestras expectativas. A nuestra llegada, el personal de recepción fue increíblemente amable y nos proporcionó toda la información necesaria. Nuestra habitación estaba impecable, la cama era muy cómoda y, a pesar de su ubicación céntrica, era perfectamente tranquila. Todo el hotel tiene un ambiente maravilloso y el lago Balaton está a solo tres minutos a pie. El personal fue siempre atento y amable, y la comida, sencillamente fantástica. ¡Sin duda volveremos!"

"La habitación estaba limpia, equipada con aire acondicionado, televisión, caja fuerte y minibar. Las hojas, toallas y el baño estaban limpias. La habitación estaba caliente cuando llegamos, pero después de un día se refrigeraba con el aire acondicionado. El mueble es un poco viejo, pero bien. Las camas son un poco cortas para un adulto de 180 cm, pero no es un gran problema. Las matracas son cómodas. Las habitaciones y los lugares comunes fueron hermosamente renovados, la atmósfera entera es elegante y acogedora. El desayuno es muy bueno, con muchas oportunidades. Incluso con niños tienen muchas posibilidades. La noche tiene música en vivo durante la cena hasta las 10:00. Por eso el resto durante la noche es difícil. El minibar no funcionaba bien, era caliente incluso en el máximo. No podemos usarlo. En todo caso: es un buen hotel, absolutamente recomendado, vale la pena. "

"Overall, the hotel made a good impression – it's well-maintained, with a very pleasant terrace and pool area. Breakfast and dinner were served partially as a buffet – in the morning there was bread, cheese, cold cuts, vegetables, and fruit, plus the option to order from a fixed menu (around 8–9 dishes). Dinners also had a partial buffet (soups, salads, starters, desserts), and a daily-changing menu with four main courses to choose from. The dishes were nicely presented, and you could see the effort and attention to detail. However, sometimes they felt overly elaborate – the flavors didn’t always work well together and didn’t always hold up. That said, I appreciated the creativity and variety. The pancakes were definitely a highlight – truly delicious. Unfortunately, the last two days left a negative impression – during breakfast, I noticed ants walking around and under the fruit tray, which completely ruined my appetite. It’s a shame because the hotel has a good location and offers peace and quiet. Due to the hygiene issue, I’m giving it a final rating of 3/5."

"I almost always write our positive comments first in a review, but unfortunately, I have to say that we will not be returning to LUA RESORT. There is no doubt that the hotel is tasteful and beautiful, our room was spacious, clean, the bathroom well equipped, and the bed very comfortable. Dinner was also sublime, with interesting, unusual dishes and service. I would like to make a special mention of the afternoon activities, I particularly liked the KATACRYL craft and the chocolate demonstration. We spent a whole weekend there with my husband, looking for autumn wellness and relaxation. The shortcomings were most noticeable in the spa services. We waited a full hour to get towels that we can use in the wellness area. Several guests repeatedly reported this, but we were unable to get clean towels. They promised to try to collect them from the empty rooms upstairs, but it turned out to be a very long process. This makes us wonder how is it possible that there are not enough towels even when the hotel is not fully booked? I finally went up to our room and got some towels. This should not be the case in a 5*hotel. In the wellness area, refreshing soft drinks and lemon water were waiting for the sauna guests, but unfortunately, we could not drink, because there were no clean glasses. We finally helped to collect the empty ones from the tables, we took them to the wellness receptionist to speed up the process, but this did not work either, we got tired of waiting and we washed two of them ourselves and got ourselves our refreshments. We feel that somehow, they were not prepared for so many guests, as for example we had to wait to get in to get breakfast, as the dining room was full, and finally they opened a covered terrace area where we were very cold. Unfortunately, the biggest slap in the face happened at the check-out, when we were shown a consumption bill from the bar that we had not consumed. It was billed to our room number and the signature was like mine. The receptionist girl tried to convince me that probably another guest had accidentally entered our room number, which is completely absurd and it must be a very big coincidence that the other guest's name starts with the same T and his signature is in special characters and almost identical to mine (my signature is on the sign-in sheet that I had to sign when I checked in so it was easy to copy my signature). I conclude this as complete slap in the face and flat-out cheat and I'm very sorry that anything like this can happen in a hotel of this calibre. "

"What we liked: Good check in experience Pillow menu Modern and clean Plenty of storage in the bedroom Sofa and lounge area in the room Balcony overlooking the pool Plenty of car park spaces What we didn't like: Dinner was a buffet style, and the choices did not look appetising at all. Most options looked like they had been sat under the heat lamps / bain maries etc for a considerable length of time. Some of the dinner choices appeared to then be presented for breakfast in the morning.... who wants ratatouille for breakfast ?"