Location was excellent since the Panagbenga parade was passing through the hotel. Water flowing on the back of the toilet bowl is bad. No exhaust Fan on our toilet. Slamming door, loud footsteps and chatting on the hallway was terrible. Disturb our rest. For safety concern, refrain the housekeeping cart unattended on the hallways, as it blocks the hallway just in case of emergency. Exit map guide behind the door, inside our room, was not updated. Were located at room 201, but the photo shown room 202. Kindly update that for fire and earthquake evacuation concern. Water glass is not clean properly. As observed some fingerprints and stains on the middle of the glass up to the drinking lid / drinking spots. Observed dust on the coffee machine, and stagnant water behind the coffee machine (I dont know when it was used or refilled) Phone has disconnected line. Although we are transferred from room 205 to room 201. Make sure that all the phone line connection was working in good condition to all rooms. Noticed the shampoo, lotion, conditioner and bath gel has containers and refilled, which was an environmental friendly act. Staff name Jhong and his family after the Grand Float Parade has no consideration as we took pictures on the veranda, and his daughter and himself always on the background of our photos. Never leave the Front desk unattended, as I have noticed that no one is in front desk for guests inquiry. Overall, room, other amenities and customer service are superb. Staff name Rose ann, the other girl and Jhong, an OJT name Jzerny and Marijo are very helpful and attentive on our needs which provides excellent service. Houskeeping team name Nicollo and the other guys and girls have good work in making and maintaining our room clean and provide excellent service. Keep smiling and greeting me whenever I came across with the staff. I will definitely go back and stay in Casa Vallejo.
Fabuloso
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