"Check-in was not smooth because the room was not cleaned properly"

"Motel de alto nivel cómodo"

"Exceeded expectations, the room was very good"

"Bien, se puede recomendar."

"This stay was extremely unpleasant, mainly due to the room's cleanliness and the hotel's handling of the issues. Upon checking in, I discovered several obvious hygiene problems in the room, including stains on the sheets and hair in the toilet. I contacted the front desk immediately, hoping the hotel could address them promptly. However, by the time I returned to the hotel that evening, approximately six hours later, the problems remained unresolved. After contacting the hotel again, they finally sent two staff members to handle the situation. However, one of the staff members' attitude made me very uncomfortable. He not only failed to provide the expected service but was also extremely rude and rude, even making me feel that he considered the stains normal, as if I was deliberately nitpicking. For a guest who had already paid for a hotel stay, such an attitude was truly unacceptable. Finally, I clearly stated that I could not accept the cleanliness and could not stay in such a room. The hotel manager then came and eventually changed my room, finally resolving the problem. Although changing the room ultimately solved the problem, the entire process was exhausting and significantly impacted my overall stay experience. The hotel wasn't cheap, and I was already exhausted, yet I still had to spend several hours contacting the hotel, waiting for a resolution, and communicating, only to be met with unfriendly staff. I believe that hygiene issues in hotels aren't the problem; the key is to address them promptly and diligently, and to handle complaints with respect for guests. This experience, from discovering the problem to ultimately changing rooms, was extremely disappointing and a very unpleasant stay."