"Frosty welcome upon our arrival at Eden Resort Anzère. The receptionist came running, out of breath, and carried out a rushed check-in without a smile, like a robot. No human warmth, no words of welcome. In the room: A faulty switch in the bathroom – you have to press it several times for the light to come on; a dirty glass with dried toothpaste; the shower head cord was broken and could cause a finger injury; the bathtub was somewhat clogged. She was juggling both roles of receptionist and waitress, so she was very stressed. When we calmly pointed out the issues, she sharply replied that she was very busy during restaurant service. Even at checkout, there was no willingness to listen — just a cold "ok, ok, ok." Very disappointing, and having travelled extensively, we have never experienced such unprofessional hospitality."

"Hemos apreciado nuestra estadía en Anzère. La recepción, las habitaciones, el restaurante, el desayuno. Precio correcto. Naveta cerca para ir al esquí. Lugar de parque. Regresaremos con placer en el próximo viaje."