Best Western Plus Augusta Hotel

Good place for the price/value. Great convenient location to dining, shopping and interstate access. The staff were all great, pleasant and efficient. The breakfast options were good and presented well. The only negatives were my bathroom fan made a terrible noise for several minutes that I worried would disturb my neighbors but it stopped after several minutes. I also see this property starting a slow decline and I have stayed here often before and this makes me sad.

10/10 customer service location and staff

The room that I had booked was given to someone else, I was offered a different room, which smelled like someone's been smoking in it. They said they can't do anything, take it or leave it. Breakfast was good.

The blinds were rolled up at the ceiling. No cord to lower them. Had to climb on the AC unit to reach it and get it down for some privacy. Toilet kept running. Got tools of my motorcycle and fixed it. Toilet seat very loose. Fixed that too. Dirty hand prints in the shower. Unable to leave motorcycle under the very spacious lobby overhang. This is the first time in over 10 years this happened. Storms were in the area, and wanted to keep the bike dry. Not a big deal. For anyone thinking, carry a cover! A cover will tip your bike over in a cross wind. Picture of last weeks ride attached.

The front desk staff were all very nice, the property was well maintained, and everything was clean. We loved the layout of our room -- king bed w/ a privacy wall for the separate sofa and coffee table, and a small kitchenette w/ a large refrigerator for leftovers or drinks. My only complaint was the room's lighting. The single overhead light in the sofa area flickered out after a short time (we let them know about it at checkout), and the kitchenette had NO light whatsoever, so we couldn't see to make coffee. Otherwise, it was great!

Overall really great hotel, rooms were clean and staff were super helpful and nice especially considering we checked in around 4 am. Great experience overall!

Served the purpose of giving us a place to rest our heads for a decent price. Pool not available while we were there which was a negative and the facilities, including our room could have been cleaner and smelled fresher. My seven year old kept finding things that grossed her out, like spots on the chair, bed spread, floor, bathtub and walls. Overall would probably not choose this location again.

They had a really noisy elevator that was so bad we had to ask for a different room, once moved it was a great evening.