Augusta Marriott at the Convention Center

Window had a leak with water on the sill which I reported to staff someone from engineering looked at it but didn’t repair or clean.

The hotel is beautiful and clean. Walking distance to entertainment and foods. The only issue I had was checking with additional parking fee requested after paying for parking when I booked the hotel. They were saying parking fee is void through booking on your site due to how the fees are allocated. They don’t receive the parking fees and they are responsible for paying the city. He honored it because I was able to show were it said, free parking after I paid for the fees through your site. Please be aware so no one runs into this issue. Thanks

I can’t even believe how bad it was…. I’ve stayed at hundreds of hotels. Some great ones, some not great ones. But I’ve never stayed somewhere quite this bad, service and environment wise. The outside area is fine, the location is fine, the restaurant is mediocre. But when we arrived, I had booked a king suite for me and my husband. They sent us on a scavenger hunt to find our room, and when we got there, it was a suite with 2 double beds instead of a king. No big deal, we’ll just go ask to be put in the correct room. When we got back to the front desk, the lady there asked if we “touched anything” like 5 times… no. We walked in, it was the wrong room, please put us in the right one. They gave us a new room, but acted as if we were the ones who messed it up. When we arrived to our new room, it was a standard king room, not a suite. Annoying since it’s not what we paid for, but whatever, it’ll do. But then, down the hall from us was a group of people, adults and children alike. It sounded like a few different rooms having a party going back and forth to each others rooms. Until well after midnight we got to listen to yelling, doors slamming, banging on doors, children screaming and crying. Just absolutely no common courtesy or consideration. The worst part is, this hotel is really big… and it was pretty empty. So it felt like they put us next to this noisy bunch on purpose.

Comfy, clean, well stocked room. Employees very nice and helpful. Will definitely stay again!

It's a very nice property,lots of restaurants within walking distance and the restaurant and bar at the hotel are 5star

Booked a suite. Wasn’t even in the main hotel. Was in another old building. Room was very cheaply renovated. Horribly uncomfortable furniture. No recliner. Roomed wreaked of bleach. No carpet. Laminate floors. Broken shelves in refrigerator. No trash bags in waste baskets. Right next to laundry room and could hear dryer constantly. Elevators were dirty and beat up

No fridge or microwave in the room and getting to one side of the hotel is really confusing.

Everything was very smooth and accommodating. Elizabeth Roberts at the front desk supplied all our needs.