22-26 Albert Street, Auckland Central, Auckland, Auckland Region, 1010, New ZealandVer datos del hotel
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Valoraciones de usuarios
8.7/10
Muy bueno
177 valoración
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Valoraciones verificadas
Ubicación9.0
Instalaciones8.5
Servicio8.7
Limpieza8.8
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Todos los comentarios(177)
Valoraciones positivas(163)
Valoraciones con fotos/vídeo(31)
¡Estancia excelente!(27)
Desayuno estupendo(12)
En el centro(12)
Bien comunicado(10)
Habitaciones grandes(9)
Piscina limpia(7)
Piscina estupenda(7)
Demasiado ruidoso(6)
Valoraciones negativas(14)
Usuario anónimo
Habitación Deluxe con cama extragrande
Fecha de estancia: oct 2025
Viaje de negocios
15 valoración
9.0/10
Fabuloso
Fecha de publicación: 16 nov 2025
Breakfast is good with variety of food. The location is right in the city. However, the daily room service didn’t clean up the room properly for some days.
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Usuario invitado
Habitación deluxe (2 camas)
Fecha de estancia: oct 2025
Viaje con amigos
30 valoración
9.5/10
Fantástico
Fecha de publicación: 15 nov 2025
Perfect location with great connectivity to the city area the harbour. Staff are friendly and most helpful.
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Respuesta del alojamiento: Dear Guest,Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you for taking the time to share your feedback about our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our hotel team, who were very happy to have been able to contribute to your stay experience. It would mean a great deal if you could help us celebrate our team’s efforts by sharing your experience on platforms like TripAdvisor, through the link: https://shorturl.at/5Xjch.Your support goes a long way in recognising the dedication behind our hospitality, facilities, and service.We are thrilled that you had a wonderful stay, and would love the opportunity to welcome you back very soon. Thank you again for taking the time to share your experience, and the team and I truly look forward to once again welcoming you back to the JW Marriott Hotel Auckland.Sincerely,Nikita AbhyankarExecutive AssistantJW Marriott Auckland
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: oct 2025
Parejas
4 valoración
10/10
Excepcional
Fecha de publicación: 2 nov 2025
The room is new and clean! Staff and jw are very helpful and professional. We requested 1 hr late to check out due to flight delay and they helped on that.
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Respuesta del alojamiento: Dear Guest, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you for taking the time to complete our on-line guest satisfaction survey. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our hotel team, who were very happy to have been able to contribute to your stay experience. It would mean a great deal if you could help us celebrate our team’s efforts by sharing your experience on platforms like TripAdvisor or Google. Your support goes a long way in recognising the dedication behind our hospitality, facilities, and service.We are thrilled that you had a wonderful stay, and would love the opportunity to welcome you back very soon. Thank you again for taking the time to share your experience, and the team and I truly look forward to once again welcoming you back to the JW Marriott Hotel Auckland.Sincerely,Nikita AbhyankarExecutive AssistantJW Marriott Auckland
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: sep 2025
Viaje de negocios
3 valoración
9.5/10
Fantástico
Fecha de publicación: 29 oct 2025
Well situated hotel in Auckland and rooms to a high standard. Only issue was that there was no hot water in the shower on my last morning (was a hotel wide issue). You wouldn’t expect that to be the case though.
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Respuesta del alojamiento: Dear Guest, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to complete our on-line guest satisfaction survey.I am delighted to read that you enjoyed your experience with us. I have also taken your feedback regarding the lack of hot water into account. Rest assured, your feedback has been shared with the team for further review. We do strive to deliver a 10 out of 10 experience and should there be anything you can think of that would have made your stay even more enjoyable, please do not hesitate to provide further detail; I would greatly appreciate your feedback. Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. Sincerely, Nikita AbhyankarExecutive AssistantJW Marriott Auckland
BeccaY
Habitación deluxe (2 camas)
Fecha de estancia: sep 2025
Familias
2 valoración
6.5/10
Fecha de publicación: 27 oct 2025
The breakfast was nice with a wide variety. However, the house keeping could be better and a bit more attentive to the cleaningness of the room.
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Respuesta del alojamiento: Dear BeccaY, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to complete our on-line guest satisfaction survey and regret to read that your stay has not met your expectations.We strive to deliver a positive stay experience for all of our guests and would like to apologise for the shortcomings you experienced. Rest assured, your feedback has been shared with our senior leadership team for further review and follow up to prevent reoccurences.Thank you again for taking the time to share your experience and the team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. You are welcome to revert back to me directly at your most convenient time, so that I could assist you with the reservation and make sure you will have an enjoyable experience with us next time.Sincerely, Nikita AbhyankarExecutive AssistantJW Marriott Auckland
Suty
Habitación Deluxe con cama extragrande
Fecha de estancia: sep 2025
Familias
14 valoración
9.0/10
Fabuloso
Fecha de publicación: 27 oct 2025
Strategic location, room is spacious and bright.
Staffs are friendly and helpful.
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Respuesta del alojamiento: Dear Suty, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you for taking the time to complete our on-line guest satisfaction survey. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our hotel team, who were very happy to have been able to contribute to your stay experience. Your support goes a long way in recognising the dedication behind our hospitality, facilities, and service.We are thrilled that you had a wonderful stay, and would love the opportunity to welcome you back very soon. Thank you again for taking the time to share your experience, and the team and I truly look forward to once again welcoming you back to the JW Marriott Hotel Auckland.Sincerely, Nikita AbhyankarExecutive AssistantJW Marriott Auckland
Joumana HA
Habitación deluxe (cama doble extragrande), con terraza
Fecha de estancia: sep 2025
Parejas
2 valoración
10/10
Excepcional
Fecha de publicación: 18 oct 2025
Absolutely stunning hotel. Great service
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Usuario invitado
Habitación deluxe (2 camas)
Fecha de estancia: dic 2024
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 30 ene 2025
Beautiful clean friendly staff
So luxurious
Beautiful pool and spa
Highly recommended
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Respuesta del alojamiento: Dear Guest User, Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are glad to hear that you had a lovely time here. Your compliments for our team have been acknowledged and we very much look forward to welcoming you back to JW Marriott Auckland in the near future. Kind Regards, JW Marriott Auckland
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: sep 2025
Parejas
6 valoración
10/10
Excepcional
Fecha de publicación: 30 oct 2025
Excellent service and big rooms
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Respuesta del alojamiento: Dear Guest, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you for taking the time to complete our on-line guest satisfaction survey. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our hotel team, who were very happy to have been able to contribute to your stay experience. Your support goes a long way in recognising the dedication behind our hospitality, facilities, and service.We are thrilled that you had a wonderful stay, and would love the opportunity to welcome you back very soon. Thank you again for taking the time to share your experience, and the team and I truly look forward to once again welcoming you back to the JW Marriott Hotel Auckland.Sincerely, Nikita AbhyankarExecutive AssistantJW Marriott Auckland
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: mar 2025
Parejas
39 valoración
10/10
Excepcional
Fecha de publicación: 1 jul 2025
Room was pretty descend. Close to many attractions very recommended
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Respuesta del alojamiento: Dear Calvin, Thank you for reviewing your stay experience with us at the JW Marriott Auckland. I am thrilled to read that our location, and facilities were at your convenience making your stay even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. Warm regards, JW Marriott Auckland
M579182****
Habitación Deluxe con cama extragrande
Fecha de estancia: ago 2025
Viaje de negocios
11 valoración
10/10
Excepcional
Fecha de publicación: 13 nov 2025
Good hotel, ideally for your business
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Respuesta del alojamiento: Dear Guest, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you for taking the time to share your feedback about our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our hotel team, who were very happy to have been able to contribute to your stay experience. It would mean a great deal if you could help us celebrate our team’s efforts by sharing your experience on platforms like TripAdvisor, through the link: https://shorturl.at/5Xjch. Your support goes a long way in recognising the dedication behind our hospitality, facilities, and service.We are thrilled that you had a wonderful stay, and would love the opportunity to welcome you back very soon. Thank you again for taking the time to share your experience, and the team and I truly look forward to once again welcoming you back to the JW Marriott Hotel Auckland.Sincerely, Nikita AbhyankarExecutive AssistantJW Marriott Auckland
I had a fantastic stay at this hotel! The staff was friendly, the room was clean and comfortable, and the amenities were top-notch. Loved the rooftop pool and the convenient location. Highly recommend! 🌟🏨😊
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Respuesta del alojamiento: Dear Jun,Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are glad to hear that you had a lovely time here. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. Kind Regards, JW Marriott Auckland
Our stay at JW Marriott Auckland was unfortunately disappointing. Despite being Marriott Club members, we experienced a lack of prompt service throughout our visit. Many of the hotel facilities were under renovation, which we weren’t informed of beforehand, and there was no effort to provide any service recovery or alternative options to compensate for the limited amenities. The delays and lack of attention to detail made our stay feel far below the usual Marriott standard. For a brand known for exceptional service, we expected a much more seamless and accommodating experience. Regrettably, we left feeling undervalued as guests
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Respuesta del alojamiento: Dear Guest User, Thank you for taking the time to share your feedback regarding your recent stay at JW Marriott Auckland. We sincerely apologize for the disappointing experience you encountered, especially as valued Marriott Members. We regret that the ongoing renovations and the lack of hotel facilities impacted your stay. Your comments about the delays and lack of attention to detail are concerning, and rest assured your feedback has been shared with our senior leadership team to prevent future reoccurrences. Thank you again for taking the time to share your experience and we hope to have the opportunity to welcome you back to the JW Marriott Auckland very soon. Warm Regards, Yevgeniia MykhailovaExecutive AssistantJW Marriott Auckland
Seangly69
Habitación Deluxe con cama extragrande
Fecha de estancia: ago 2024
Viaje en solitario
6 valoración
10/10
Excepcional
Fecha de publicación: 25 oct 2024
The dinner restaurant is so good.and seafood are so fresh .thank many time from staff .
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Respuesta del alojamiento: Dear Seangly69, Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are glad to hear that you had a lovely time here especially regarding your dinner experience. Your compliments for our team have been acknowledged and we very much look forward to welcoming you back to JW Marriott Auckland in the near future. Warm Regards, Yevgeniia MykhailovaExecutive AssistantJW Marriott Auckland
convienient location and good and helpful staff, attentive to customer from entry.
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Respuesta del alojamiento: Dear Sammakhy,Thank you for reviewing your stay experience with us at the JW Marriott Auckland. I am thrilled to read that our location, and facilities were at your convenience making your stay even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. Kind Regards, Yevgeniia MykhailovaExecutive AssistantJW Marriott Auckland