ROMONIA
31 de diciembre de 2023
This was my worst hotel stay ever.
After checking in, I received alerts from my bank that both the card I used to book the room and the card I provided to pay for the room were charged. After going to the front desk and explaining what happened and which card SHOULD be used to pay, the wrong card was still charged.
After checking in, we showered in preparation for the music fest. The hot water in the bathroom never got hot. It hovered between lukewarm and cold. I didn’t make a big deal about it because I was trying to get to the fest.
Showered after returning from the fest and the water was a tad bit warmer than earlier in the day.
Day 2, the water situation was worse than day 1. I called the front desk, was told the engineer would come to my room. After an hour, I called the front desk again. Again, I was told the engineer would come up. Another hour passed. I called corporate and was told someone would contact me. That still hasn’t happened.
I heard members of the cleaning staff walking by my room. So, I peeked out and asked if the engineer was on the way. They got him on the phone and he came up. He stated that he hadn’t been informed there was an issue with my room.
He came in ran the water in the bathroom for a few minutes and told me what already knew…the water wasn’t getting hot.
We missed most of the festival activities (the reason for the trip) because we had to wait a long time, between showers for the water to reach a manageable temperature.
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