La Quinta Inn & Suites by Wyndham Artesia

一直挺喜歡這個酒店的，就是品控也不是很穩定，但是這家還不錯，各方面都挺好的，房間還算乾淨，服務也不錯，早餐品種也還可以不是很單調的那種，可以推薦大家入住

First thing as i get there after 10 hr srive was hot tub was closed. Ugh. Room 323 was very spacious. However, upon arriving I seen AC was on and i turned it down to 65. Ate my dinner and tried to plug my phone up. My cord didn't work well with the plugs but there are plenty. I fall asleep and wake up several times during the night. Qhen i finally woke up at 5:40am I get up to see that the thermostat ilsays 73 and is on HEAT. Wth. Really. I know for a fact i didn't do that. I turn on the lamp beside the bed and take my meds then get up to go take a shower. I look at the wall and i swear there are boogers on the wall and looks like smeared food. Breakfast was fine. Biscuits were very good. Morning staff not so friendly so i checked out and left. I was very disappointed as LaQuinta is our go to when we are away from the DFW area.

Our room was clean and roomy. Hot tub was not working, we were not notified ahead of time, and there was NO plan to fix it or to compensate us in any way.

The fact the pool and hot tub were out of order, upsets me greatly. My number 1 reason I book a Hotel is that they have a hot tub. Arriving and finding out it was out of commission greatly upset me, this being the 3rd hotel in a row with the hot tub down. I was very upset, the clerk said I could not cancel without paying the $140. (******* rules). looked for another hotel in town with a hot tub there were no others. I really, very strongly believe it was shut down to save a dime.

Yes, the room was spotless and comfortable, and the staff was professional, welcoming, and very courteous.

Our room smelled like dogs, & there was toilet paper with what appeared to be feces on it in our bathroom. We were offered a new trash can. Not a discount or a new room.....a new trash can. We were in town for a funeral & had to deal with used toilet paper in the trash can. The room, obviously, felt very unclean & disgusting. Luckily, we weren't in it much. Seriously, no offer of anything after finding poo in the room. Is this what hotels have come to? I'm currently in another LaQuinta on my way home. It's run down & the feather pillows are so old they feel like bricks & don't smell fresh at all. I'm done with LaQuintas.

Staff support lacking, waited over 25 minutes for staff on the phone with manager stating I had not paid when I was showing them the receipt, my bank transaction and presenting the same credit card and ID. Staff was unprofessional and lacked knowledge at check-in. She insisted in a very rude manner I needed to pay AGAIN, and that I would essentially be charged double. Staff later called and apologized stating they saw the reservation from ******* in their system.

Out of biscuits and omelets at 0740, server sermed in no hurry to replenish. Decided to just have cereal, no milk in pitcher. I know its free but if u advertise it, it should be enough for everyone. Other than that excellent stay. Clean room, ac worked good.