Smartflats - Raphael Suites

We stayed at Raphael Suites for the second time in a couple of years. Even though we like the location, very central, and the atmosphere/design of the apartments, we did not have a good experience with the service. There was a constant humming from within the shaft in the room. Also the remote for the TV was missing. I reported it immediately yet needed to remind I hadn’t heard anything from the technical department. The humming’s really annoying specifically during the night and we were staying three nights.

The apartment was beautiful and spacious. Borh beds were comfortable. The batheoom was amazing with the tub and shower working beautifully. AC and heat were localized and very good. The communication with the service was poor when we had problems, and the technician sent out to fix the problems did not fully fix one of them. The wifi was down the whole time, and we only found the router while checking out. There were lights that wouldnt turn on in all of the rooms. All in all, great property, but it needs some better upkeep and service.

Wow what an excellent offering in the heart of town. Let down by communication which was only available online, all queries basically went unanswered. Be aware old building with very steep staircases, no lift.

No response to phone calls or messaging when we did not get the entry code to the apartment. ********** personnel in Europe not helpful. Found another hotel, excellent and yet less expensive (Hotel Riga) in Antwerp.

It is a lovely property in a good location but our experience staying there was extremely disappointing. Issues with luggage storage, poor communication, broken air conditioning and WiFi that didn't work with no solutions from the staff despite multiple conversations with them. Bed was also hard and the pillows not very supportive, leaving us in pain in the morning.

4 days in Antwerp. Apartment was very well situated for all the main historical sights

First impressions of the Raphael Suites were good. Good communication in the run up to our stay, helpful suggestions of storing luggage (as there is no reception area or anywhere to store luggage before the 4pm check in time). The location is good. Close to shops and restaurants and on entering the suites (we had the one on the first floor so not too many stairs to climb) it looked good. However..... it was some little touches that were disappointing. There was a soap dispenser in the kitchen and shower gel in the shower - these were empty. The overhead shower worked OK but the hand held attachment did not as the knob was missing from the fittings rendering it useless. However the most annoying element was that the towels (at least one bath towel) were filthy. We raised this via the messaging system and were told it would be sorted out urgently. At the time of leaving it wasn't - and that was several days later. I realise these may not seem like big issues but the accommodation isn't cheap and these types of situation leave a bitter taste overall.

So beautiful! The flat we had was made for a couple, not for two friends who shared the space as the shower was outside with no privacy. But besides that, the flat was gorgeous, in a great area, walkable to concert venue, center of tourist attractions, dining and shopping. Just be aware, no elevator! And if you don't pay ahead, make sure to check your email so you are not dealing with calling service area and having them figure the reservation out like I did. I had to spend 2 hours in the cold dealing with it all. I wish I had checked my email ahead but I was on full vacation mode.