No.229 Baishan Street, Erdaobaihe Town, Antu, Jilin, ChinaVer datos del hotel
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1 noche
Valoraciones de usuarios
4.7/5
Excepcional
802 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones reales
Ubicación4.7
Instalaciones4.7
Servicio4.7
Limpieza4.7
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Valoraciones positivas(779)
Valoraciones con fotos/vídeo(221)
Buena ubicación(143)
Personal de recepción amable(77)
Ofrece servicio de recogida/transporte(61)
Habitaciones grandes(55)
Desayuno estupendo(54)
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Excelentes artículos de aseo(14)
Valoraciones negativas(23)
Usuario anónimo
Pillow Rosy Twin Room
Fecha de estancia: feb 2025
Parejas
70 valoración
5.0/5
Excepcional
Fecha de publicación: 3 mar 2025
The hotel is located at a good location as it is walking distance to the north entrance of the Changbai Mountain. It is good that a free transportation is provided to and fro the train station. The room is spacious and clean with a nice appliance to make hot drinks and a smart voice navigation device. Staff is friendly and helpful too.
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Respuesta del alojamiento: 尊敬的貴賓:您好,非常感謝您對雲居酒店品質的認可和支持。一個温和的笑容 ,一個滿意的評語,像那冬日暖陽,夏日清風,給予了我們希望與動力。能讓您滿意和開心,是我們的心願與追求,我們會好好珍惜這一切並繼續努力做得更好,期待下次與您的相遇!Dear guests: Hello, thank you very much for your recognition and support for the quality of Yunju Hotel. A gentle smile, a satisfactory comment, like the warm winter sun and the summer breeze, give us hope and motivation. To make you satisfied and happy, is our wish and pursuit, we will cherish all this and continue to work hard to do better, looking forward to the next encounter with you!
Usuario invitado
Pillow Rosy Twin Room
Fecha de estancia: ene 2025
Parejas
6 valoración
5.0/5
Excepcional
Fecha de publicación: 23 feb 2025
Very good location. Very near to north slope scenic distribution center. Many restaurant nearby . Big room
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6/7
Respuesta del alojamiento: 尊敬的客人,非常感謝您對酒店的高度評價。您對酒店地理位置、周邊餐飲配套以及房間空間的認可,對我們而言意義重大,是對我們酒店綜合實力的有力肯定。在酒店選址上,我們經過深入的市場調研和精準的戰略佈局,充分考慮到客人的出行需求和生活便利性,選擇了這一交通便捷、周邊配套設施完善的位置。北坡景區集散地的臨近,極大地滿足了您在旅遊出行方面的需求,節省了您的時間和精力成本。周邊豐富的餐飲資源,為您的商務出行或休閑度假提供了多樣化的選擇。房間的寬敞設計,是我們基於對客人居住舒適度的考量,精心規劃的結果。我們致力於為您提供寬敞、舒適、温馨的居住環境,讓您在忙碌的行程中感受到家的温暖。您的好評將激勵我們繼續保持並不斷優化酒店的各項服務和設施。我們會持續關注行業動態,結合客人的反饋與需求,進一步提升酒店的服務質量和客户滿意度。期待在未來,無論是商務出行還是休閑度假,您都能再次選擇我們酒店。我們將一如既往地為您提供優質、專業、高效的服務,助力您的每一次出行都圓滿成功。再次感謝您的支持與信任。
Usuario invitado
Pure Big Bed Room With Pine View
Fecha de estancia: ene 2025
Parejas
4 valoración
5.0/5
Excepcional
Fecha de publicación: 24 feb 2025
Hope my review can find you well, if you are considering this hotel, just book it! From the day I booked this hotel, I asked the frontdesk people tons of questions regarding my experiences in Changbaishan, because I'm new to this place and have no clue at all. They were very kind and patient with me, even showed me how to buy tickets of Tianchi peak on Wechat. The hotel is super new, with full of facilities and even a tea set with tatami corner and a glass baywindow for your own enjoyment. Great system with welcoming screen and music whenever you entered the room. Toilet bowl was heating and automatically flushing. Breakfast was good and various. We enjoyed it a lot.
Location is good, you can reach the Edelweiss Reindeer Park in just few minutes by foot and reach the tourist center of North Slope Changbaishan National Park center (where to catch a bus to Changbaishan and Tianchi peak) in 15 minutes by foot.
My appreciation to the female driver of the hotel who was picked us up at the train station and sent us off, even drove us to some good places for dinner, and help us alot. People from Yunju hotel were all nice and helpful. Great impression!
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Respuesta del alojamiento: 尊敬的客人:讀罷您這滿是讚譽的精彩點評,我們酒店全體員工都沉浸在巨大的喜悦之中,滿心感恩!您的認可如同璀璨星光,照亮了我們前行的道路,讓我們深知所有的努力與付出都無比值得。從您預訂之初,前台同事就開啟了貼心服務之旅,耐心解答您關於長白山遊玩的諸多疑問,甚至細緻到微信指導購票流程,這份熱忱衹為讓初來乍到的您能安心開啟旅程,能收穫您的稱讚,他們內心滿是成就感。酒店全新的風貌、齊全的設施背後,是我們精心的籌備與持續的投入,榻榻米角的茶具讓您靜享愜意時光,玻璃飄窗將美景引入室內,還有智能的歡迎系統、舒適的智能馬桶,每一處細節都承載着我們對品質的執着追求,看到您滿意,便是給我們最大的褒獎。豐富多樣的早餐能合您口味,為您開啟活力滿滿的一天,這也是我們所期望的。酒店絕佳的地理位置更是錦上添花,步行可達雪絨花馴鹿公園與長白山國家公園旅遊中心,讓您輕鬆穿梭於美景之間,暢享遊玩的樂趣。特別要感謝您提及那位暖心的女司機,她的熱情服務、貼心關懷,不僅解決了您的出行之憂,還帶您探尋美味,展現了我們酒店的人文温度。您對雲居酒店印象深刻,我們對您同樣滿懷感恩!期待未來還有機會為您服務,願您往後的生活如詩如畫,旅途處處皆美好。再次感謝您的青睞,您的支持是我們奮進不止的動力源泉!
Usuario anónimo
Habitación Twin Lluvia Hirviente
Fecha de estancia: oct 2024
Parejas
20 valoración
4.5/5
Fabuloso
Fecha de publicación: 22 nov 2024
hotel room is big and reception staff is very helpful.
Satisfied with the service. Nice winter view as shown from hotel room.
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Respuesta del alojamiento: Dear guest, we are truly delighted to receive your praise. A spacious room and helpful reception staff are essential elements of a wonderful hotel experience, and we're glad we could offer that to you. The beautiful winter view from the room is indeed a bonus. We look forward to welcoming you back in the future and continuing to provide you with outstanding service.
岚鑫
Habitación con Cama Doble Jade
Fecha de estancia: ago 2024
Personas que viajan solas
14 valoración
4.5/5
Fabuloso
Fecha de publicación: 5 oct 2024
Overall is a very well experience especially with the reception being very kind to allow for early check in.
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Respuesta del alojamiento: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience, especially with our kind reception staff allowing for early check-in. Your satisfaction is our top priority, and we are glad we could meet your needs. We look forward to welcoming you back again soon.
Elise.yee
Pure Big Bed Room With Pine View
Fecha de estancia: feb 2025
Viaje con amigos
3 valoración
5.0/5
Excepcional
Fecha de publicación: 4 mar 2025
Very friendly and helpful front desk. Room was clean and this hotel is accessible to many restaurants, near to Changbaishan as well, good location. Highly recommended.
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Respuesta del alojamiento: 親愛的貴賓,我衹是一個笨重的表達者,有時詞不達意,有時吞吞吐吐,衹要您稍微的留過步履,在這冬日的韶光裏,給您帶來一絲温暖,這些短暫的交集,也是我們最美好的故事,歡迎您來到中國,來到長白山,來到我們酒店,期待您的再次光臨我們酒店!Dear VIP, I am just a bulky expression, sometimes the words do not reach the meaning, sometimes the words are stumbling, as long as you leave a little footsteps, in this winter Shaoguang, to bring you a trace of warmth, these short intersections, but also our most beautiful story, welcome to China, to Changbai Mountain, to our hotel, look forward to your visit to our hotel again!
Jann12
Chuxiu Double Bed Room
Fecha de estancia: nov 2024
Parejas
4 valoración
4.2/5
Muy bueno
Fecha de publicación: 15 ene 2025
Everything is good except front desk male staff is not as friendly. The hotel uses room service robot for food and beverage delivery.
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Respuesta del alojamiento: 尊敬的賓客,首先感謝您對酒店部分服務的肯定,對於前台男員工未達您預期的友好態度,我們致以最誠摯的歉意。我們已將您的反饋作為重要事項進行跟進,會從服務流程規範、員工培訓考核等多方面進行全面審視與優化。針對該員工,我們會開展一對一的服務質量提升培訓,確保其理解並踐行以客為尊的服務理念。同時,您提及的客房服務機器人,是我們智慧酒店建設的重要一環,旨在為您提供高效、便捷的服務。我們會持續收集客人反饋,進一步完善機器人服務細節。希望您能持續關注我們的改進,再次選擇我們酒店,屆時為您呈現煥然一新的服務風貌,再次感謝您的反饋與支持。
SH.1
Habitación Twin Lluvia Hirviente
Fecha de estancia: feb 2024
Viaje con amigos
4 valoración
5.0/5
Excepcional
Fecha de publicación: 21 mar 2024
Hotel staffs were very friendly and helpful during our stay. They were professional and always smiley whenever we got back hotel. Especially yu min 于敏 wang jing王晶, they helped with our smooth check in and check out and my many enquires. Requested for late check out for 30mins and they gave me 1 hour instead, really appreciate for that!!!
We were surprised with the little gift pack from the hotel. It’s the local tea leaves and volcanos rock!! It’s something so unique and interesting as a gift!
It’s one of the best hotels I would say!! Room was spacious, clean and smart. The layout and lighting of the room make our stay very comfortable and convenient. Breakfast was delivered right to our room in the morning at our specific timing. This saves us effort to make our way to the dining place for breakfast when we can enjoyed it in our room.
The laundry room was definitely a huge plus for us. Totally free of charge for washing and drying clothing.
The stay was so great and we decided to extend one more night. Location is near the town area. Either flag for taxi or ask the receptionist for help would be a better option. It’s very convenient to roam around the area as taxi is widely available. Overall it was an awesome and enjoyable stay.
Traducir
6/12
Respuesta del alojamiento: 尊敬的賓客,小雲看到小主的五星好評非常激動,非常感謝您的五星好評,小雲一定不驕不躁、不忘初心、用心服務好每一位到來的家人們,期待和您的下一次相遇。
Christian
Habitación con Cama Doble Jade
Fecha de estancia: jun 2024
Parejas
4 valoración
4.2/5
Muy bueno
Fecha de publicación: 7 jul 2024
The location of the hotel is just great. Very convenient to arrive with taxi or leave to the Changbai Mountain entrance.
Also close to the city.
But the room was interesting. Clean, good, but: The WiFi was not working and it was known to the hotel staff, but no one ever cared about it to fix it.
The AC was not working at all. Sleeping at 26 degree was hard.
Breakfast was typical local food. Very delicious. Western breakfast we cannot recommend. The butter was already to old and could not be eaten anymore. Toaster toasted on side too hard (burned) and the other side nothing.
So, all in all a good hotel for a short stay (weekend).
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Respuesta del alojamiento: 非常感謝您的點評,對於空調問題,小雲以及解決,空調是空氣能報廢了,小雲更換了新的設備,已經恢復了空調正常運行,這個問題已經解決,網絡問題是外部網線斷掉了,我們已經聯繫了有關部門,已經修好,實在抱歉給您的入住帶來小插曲,也希望您給小雲一個改正的機會,期待您的再次入住,體驗小雲最高標準的接待已及服務.
Phyllis
Habitación Twin Lluvia Hirviente
Fecha de estancia: abr 2024
Viaje con amigos
3 valoración
5.0/5
Excepcional
Fecha de publicación: 16 may 2024
Very comfy stay, walking distance to 北坡entrance, eateries, parks, etc.
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Respuesta del alojamiento: 尊貴的客人,您好,感謝您對雲居酒店的信賴!更感謝您對我們不吝的誇獎,前進的腳步永不停歇,,為了您的信賴和更好的提升我們,我們將更加堅持不懈,雲居酒店等候您的到來,祝您生活愉快!!!
Respuesta del alojamiento: 親愛的貴賓,衷心感謝您對我們酒店的高度讚譽!能得到您如此全面且熱情的認可,整個團隊都備受鼓舞。酒店坐落於絕佳位置,距離雪絨花僅幾步之遙,為您的出行遊玩省去諸多麻煩,這正是我們精心選址的初衷。客房衞生是我們絕不鬆懈的重點,每一位客房服務人員都秉持着嚴苛標準,從地面到床鋪,從衞浴到傢俱,反覆擦拭清潔,衹為給您一塵不染的居住空間,而您能在舒適床墊上酣然入夢,更是對我們努力的最好回饋。供暖系統經過精心調試,確保在寒冷時節為您留住每一份温暖。辦理退房時,免費行李寄存服務不過是我們希望為您的旅程持續提供便利的小小舉動,沒想到能讓您如此滿意。臨走時送上的人蔘小禮品,是我們對您的誠摯祝福,希望能為您的旅途增添一份特別的紀念。您的滿意是我們不斷前進的動力源泉,期待在未來的日子裏,再次用無微不至的關懷和始終如一的高品質服務,迎接您回家,為您創造更多美好難忘的入住回憶。
Respuesta del alojamiento: 感謝您對本酒店如此真實詳盡的五星評價並且配上了真實的酒店圖片,讓大家有一種不在現場卻勝似在現場的感覺。代表長白山雲居酒店全體員工再次感謝您,相信下次能夠與您再次相遇,入住前請告知前台您在攜程上給予了我們5星認可,前台工作人員將會贈送您伴手禮, 感謝您的厚愛,我們也將帶着您的期許,為更多的客人,為更好的服務,更高的品質努力。
Respuesta del alojamiento: 尊敬的貴賓:您好!感謝您入住長白山雲居酒店!很遺憾您沒能有一次完美的入住體驗,在此對您表示誠摯的歉意,您所反映的問題,我們已經高度重視,我們也會加強員工服務和技能的培訓,提高我們的業務能力。請您相信我們一直有不斷改正和進步的決心,您的包容和信任,將會是我們一直前行的動力!我們將盡最大的努力為您和其他客人,提供優質的服務和舒適整潔的環境。送您的伴手禮希望您能喜歡,這是我們精心挑選長白山5年的林下參。真誠期待您的再次入住,祝您生活愉快!