Vanisko Hotel

Everything in this hotel is quite basic. The reception staff, the oldish rooms, the breakfast, the parking...The big guy with the beard at the reception was horrible, he should not be working with people. It's OK for a one night stay, but I wouldn't recommend it for more than that.

Our flight was cancelled due to technical issues in UK traffic control. At 2 am the hotel quickly roomed 180 guests. Not knowing when flights would be the hotel allowed us to remain in our rooms until 00.30 the next morning. Check out should have been 12 noon. They were very friendly efficient and helpful. We had breakfast lunch and diner which were all very good. Well done on dealing with this unexpected infux of people and being understanding. Thank you 👍

We were moved here by TUI after our flight was cancelled and after initially being put in a 5* resort the night before, a resort that had refused us any food and drink when we arrived (late at night) without a very steep cost. The Vanisko Hotel isn't located in the best area agreed, and yes your passports are kept by reception until you check out, however, we were all given rooms for the afternoon that were clean and comfortable. Bearing in mind we were leaving at 10.30pm I don't think any of us were expecting private spaces. We were given lunch and dinner, with coffee and juice that we could access during the day. Agreed the food wouldn't win any awards but it was perfectly acceptable, although maybe as many being put up had previously been in 5* accommodation it was likely a come down for what they'd been having on their holiday. The staff were nice and did what was expected of them to make sure we were comfortable and had what we needed. The pool area was good. I know that many of the people leaving 1* reviews were likely frustrated from having flights cancelled, and most had been experiencing much more lavish accommodation on their holiday, but the Vanisko Hotel really isn't as awful are people are making out, and it was certainly nice to be somewhere where we could rest and relax for a few hours after the stress of the day before.

Dumped in here by TUI as flight was cancelled. Passports where taken off all of us on arrival for some reason and put in boxes in reception wasnt keen on this at all but he would not give them back until we checked out. Shower only had hot water for a few minutes. No shower enclosure so the whole bathroom was flooded when someone used the shower. Food was the worst part really awful tastless and very limited selection for breakfast lunch and dinner. Glad I was only here for one day. Avoid if you can!

Staff came to our rescue. We were accommodated here when our flight was cancelled with Tui due to sudden staff illness. A family we met on our holiday needed ketone urine sticks as one of their party had diabetes and want feeling great. Using an AI translate app I was able to ask for help and a member of their staff who spoke better English took me to two pharmacies to find what we needed and even offered to pay! As for the hotel it was clean, rooms accommodating and food catered for very last minute for us all (180 people at the least). The food on offer was a typical Creten experience which really was acceptable but obviously not on the same par as the all inclusive place we stayed prior to our flight cancellations. It has a lovely pool and very friendly bar staff pool side. We stayed in room 111 which was perfect for the two adults and two children (10 and 15). Room has a fridge, bath, shower head (though our hook was broken it was still workable. No bath plug but I made do with some quickly googled tricks to make one!) towels provided also and a light blanket for each person should they needed more heat. Thank you once again

Our flight home cancelled and this was where we were put. Very unhelpful, couldn’t be bothered, lazy reception staff, it was an inconvenience to have us. Room was adequate but very small, view of waste land and busy road. Stair well, fire exit , filled with old mattresses! Windows not sound proofed. Meals were buffet style, dreadful, worse than a school canteen. Choice of Greek salad, spaghetti with tomato sauce or over cooked chicken. First night we were allowed one drink. Second night, same food , only changed chicken for a burger. This night they would not give us anything to drink. When questioned, we’re told, drinks not free! Although nobody on bar to serve from there. When I asked if it was legal and safe to serve food with no access to water, they relented and let us have some water. The reception manager brought two friends in from out side, both looked dirty, one of them ate all melon slices , leaving none for paying guests. Only saving Grace, was the pool and girl serving at pool bar during the day. She was always helpful , polite and very cheerful. A dreadful end to what had been a fantastic holiday. Area, not nice, between two busy roads and supermarkets. Avoid staying here.

My family and I stayed at this hotel as it was close to Heraklion airport and not directly in the town centre, hence the reason for the booking. Our room was narrow and not spacious, facilities like making tea/coffee in the room was not present, so lacking those touches that you appreciate really. Nice thing to note, no charge for using the safe in the room, but just wished it had been drilled into the wall… Breakfast was just OK, but extra touches like homemade jam or say mixed nuts/fruit for your cereal etc would have been nice. It was just a little plain tasting overall. Fruit juice is not fresh and comes from a machine, too much sugar to it. Will say though staff are welcoming and helpful to your needs. A thank you to them. We hired a car for our holiday and luckily you can park off road, this was handy. Overall a reasonable hotel which was fairly priced for a short stay.

How clean it was and the amenities