Extend-a-Suites - Extended Stay, I-40 Amarillo West

Unique in an awful way is that they close the office at 10pm and do not put that as a notice when booking.

Tv didn’t work they had roach powder all over floor in room bath tub was peeling away I looked at ther room and walked back out and they said no refunds and all rooms were like this

Manager was very helpful, staff helped the best they could, property is under new ownership, whereby the property could use some investment and TLC.

Worst hotel I have ever stayed in. I wouldn’t recommend this hotel to my worst enemy.

The rooms are very old. Floor boards are all deteriorating Rust on metal surfaces. Parking lot nasty. It seemed like we were in the slums. I didn’t want my feet to touch the floor. We just slept for 7 hours and got straight out of there

No ice bucket in the room, no trash containers in the room, a section of ceiling dropping loose, and two spots on walls with exposed drywall. The first room had no operational TV but we were moved to another room after about 45 minutes of attempts to repair.

So very disappointed. The pictures of this place are deceptively taken. I feel as if I was deceived. ******* needs to boycott this property. As we arrived there were 2 police vehicles questioning a young woman. Found out it had nothing to do with hotel. Then a HUGE feral cat ran by our car. Then in lobby it was HOT. No air conditioning in Amarillo in August. In the upper 90s outside. I was not given an opportunity to look at room before checking in even though it was on the paperwork. All of the security doors from outside were broken. The hallway carpet was disgusting and very dirty. No air conditioning in the hallways. Smelled of smoke everywhere. The room was to have a king size bed and a sofa. No sofa just an old ratty chair. My son had to sleep on the floor. The whole room was very dirty. The air conditioning unit was full of dust and mold. The fitted sheet in bed was put on inside out. The bathtub was stained and not clean. The towels were stained. I didn’t let anyone take a shower bc of state of bathroom. If we had not traveled 14 hours and exhausted we would have gone somewhere else. We slept 5 hours and immediately left. I have stayed in places all over the world (including Hellville Madagascar) and this was/is the most disgusting place I have ever stayed.

The room was filthy and the garbage was full. I immediately left and contacted ********** for a refund.

Check in process took very long time, cockroaches run everywhere even they were almost on my bed, both hallways and lobby are very dirty and messy, inside the room is not pleasant as well, very hard to believe it’s a hotel, it says 3-star hotel on the Google! Wow, no way, this place cannot even qualify 1-star