Please don't waste your time to even think about this hotel as a choice to stay. It has the worst ever facilities and it's worth to be demolished now. Arriving at the scene, the main lobby looks so worn out, as if it just opened after a few years closed down. The reception seems to be friendly, but no clear information is provided unless it is asked ! The lady was just trying to avoid any conversation. The bellman/caddy was very friendly and helpful, courteous enough to explain the surroundings while driving us to the villa, we booked 2 villas( three bedroom & 2 bedroom ) which were allocated nearby. Arriving at the scene of the villa, it's was a total disaster !! 1) The room was infested with so much of black ants which was crawling on the beds and toilet bowl. 2) The bedsheets and pillow case had foul smells as if the room was made up months ago and not inspected till someone checks in. 3) Just imagine, finding a baby scorpion in the bathtub area crawling around! Yes !! its was a scorpion in the bathroom 4) Heavy grouting works needed in the bathroom and there were so many lizards dropping around. Understand, this is a resort, but doesn't mean the rooms are left behind to rot and insects crawling around. The stairs of the villa are so dangerous, which is a safety hazard. No lights on till it gets very dark, the timer needs to be adjusted or put a switch, the guest can switch it on by themselves. The stairs carpet edge has worn out and carpets are dirty. The rooms TV is so old fashioned, which i believe the anttena has broken. Please check our villa tv and fix it. I believe other villa has bigger TV's compare to us. As we were walking by, we could see oth villa rooms had larger tv then us. The hotel has a gym which will be opened upon request, dont dare to go in, with the creepy over grown dirty area. The swimming pool is the only place for an activity in the resort, although the pool is big, it is also the biggest potential hazardous area. The pool is surrounded by sharp edged stones which caused a heavy bleeding for my 3 yr niece while swimming in the kids pool. Someone can easily be injured with the stones in the pool. Try it by yourself, if you think I'm lying. There were 2 babies, each 1 year old travelling with us. We needed mineral water to make baby food, so upon asking for additional mineral water, we were shocked to learn that, it is an additional RM 3. Just imagine, we paid RM 9 for an additional 3 btls. At night, its very creepy to hear sounds of someone walking above the ceiling, although all of us were downstairs. This might be just superstitious for someone staying in a resort which was so run down. It's just disbelief, how the HIGHER MANAGEMENT OR OWNERS just allow the hotel to run in this condition. FYI, we have paid RM 3260 for a stay which is merely the same values of a rundown rented house. FYA, I would like to have a word with your GM or any of the higher management to contact me to discuss the refund of my stay. Pl
Muy bueno
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