Hoteles cerca del Alma-Ata Art-Center, Almatý

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

La mejor parte de la ciudad fue el servicio cálido del personal, gracias en particular a Yekaterina (Kate), Malika y la concierge. El personal de servicio de huéspedes Malik nos dio atención a todo nuestro estancia y acogió nuestras preferencias, lo que realmente mejora nuestra experiencia en el país. La vista de nuestra habitación y el salón del cielo no se parecía. Si regresamos a la ciudad, volveremos aquí.

Hotel New, habitaciones limpias / frescas, personal sensible y amigable. La vista desde la ventana es muy naïve :) De los abajo: Los desayunos incluso teniendo en cuenta 3 estrellas, débil, el agua en el duche requiere un largo ajuste, ajustado la temperatura del minuto 3. En las habitaciones no se incluyó la luz principal desde la primera vez.

El hotel está muy bien, pero no es fantástico. La habitación era buena y limpia, había algunos suministros en el baño. Los parques y lugares alrededor del hotel son agradables, y puedes disfrutar de una buena caminata, si quieres. La habitación está muy cerca de la habitación, pero la habitación está muy cerca de la habitación. No hay alternativas, como yo entendí, pero pedimos una botella de agua y un extra vacío a la habitación, y era difícil conseguirlas. En el hotel, el hotel se encuentra en una zona de la ciudad, donde se encuentra el centro de la ciudad.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

Excelente ubicación del hotel! Una vista a la chica del balcón y día y noche! En la mañana de abril, los salmón cantan. El hall y el grupo de entrada son hermosamente modernos. Las habitaciones no son muy. La zona pequeña, el mueble viejo pero entero, el tapón de limpieza, el copo de la casa desmoderna, las toallas viejas, con chips. No hay una caja en el armario de ropa - cosas que no se ponen en ningún lugar, sólo 2 pendientes. La cama es normal limpia. Hay un vaso de té, tazas, té y azúcar. El agua 0.5 se trae diariamente. Mini bar - yo tenía todo el refrigerador, los colegas - vacío. A petición, creo que lo traerá. Habitaciones asequibles sólo 2. En 6 y 7 pisos. En 7 pisos muy oscuro luz - casi estás en un toque. Para un hotel tan grande, parecería poco. Pero para 7 días de estancia - no estaba en línea en la manta. Trainers, saunas, piscina no están disponibles. Y es un hotel grande menos. Los desayunos en el restaurante Zina son muy variados y deliciosos. Kashi, la crepa es encantadora. Hay verduras frescas, saladas, tarpaulinas, etc. También hay platos serios: mantas, carne, patatas pasteladas. La pastelada es en su mayoría deliciosa. Pero a veces sirve pasteles, tres o cuatro días de azúcar. Ya están amargos. Para la diversidad, en viajes frecuentes, puedes quedarte en este hotel una vez al año.

Hotel is really good, centrally located and opposite to dostyk mall. We have been there in the month of October on the 9th floor. Rooms was very good neat and clean with city & mountain 🏔️ view'. Confrance hall Swimming pool facility Spa facilities Secret club on the 9th floor They also have some smoking 🚬 rooms Over all this hotel is really good and value for money. Thanks Mildom hotel team

I arrived in the middle of the night, and was unable to pay for the room because both of my credit cards were rejected because I did not have a PIN. The staff were sympathetic, and gave me the room anyway. In the morning I had to call back to my US banks and both said that they do not issue PINs for cards with chips, so they could not help. So I had to go out in search of an ATM and withdrew the max permitted on two different debit cards. This was barely enough to cover the bill, but I was able to pay up after a certain amount of stress. The room itself was modern and comfortable. My only complaint was that the bathroom walls and tiles are matt black, and the lights were not bright enough around the mirror to make shaving easy. The breakfast and dinner in the restaurant on site were average. I would note that I never needed a PIN at any other establishment in Almaty, nor in other cities in the region as I traveled and used credit cards without issue.

Nuestro hotel de 2 estrellas está situado en el centro de la ciudad de Novotel Almaty City Center Hotel, donde se encuentra el hotel de 2 estrellas. Entre los ejemplos de servicios y asistencia prestados se encuentran: 1) un hermoso buque de rosas, torta y botella de champán para la novia y el niño al llegar, 2) Elmira, Recepcionista del Front Desk, ordenó, negoció, y “babysat” múltiples flores de bodas el día del evento de bodas de la novia, 3) El director general adjunto Yevgeniy personalmente ayudó a finalizar cinco reservas de habitaciones 10-day, siguiendo varias veces para asegurar nuestra plena satisfacción, a continuación, enviándonos un adiós y gracias por nuestra estancia, 4) el gerente de la oficina del Front Altyn acompañado felizmente con diversas peticiones, 5) todo el personal fue cooperativo, positivo y profesional, y 6) los desayuno buffets del restaurante del hotel fueron deliciosos, La ubicación del hotel es muy agradable, pero también es muy agradable. El hotel está situado en el centro de la ciudad, con restaurantes, tiendas, espacios verdes y más. y personal de servicio para cuidar de nuestra familia.

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.