Diplomat Hotel Alice Springs

Valoraciones de Diplomat Hotel Alice Springs

Diplomat Hotel Alice Springs

20 Gregory Terrace, Alice Springs, Northern Territory, 0870, AustraliaVer datos del hotel
Diplomat Hotel Alice Springs
Diplomat Hotel Alice SpringsDiplomat Hotel Alice SpringsDiplomat Hotel Alice Springs
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Valoraciones de usuarios

7.4/10
114 valoración
Valoraciones reales
Ubicación7.9
Instalaciones7.0
Servicio7.2
Limpieza7.5
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Todos los comentarios(114)
Valoraciones positivas(12)
Valoraciones con fotos/vídeo(1)
Valoraciones negativas(2)
Usuario invitado
Habitación individual
Fecha de estancia: may. 2025
Viaje en solitario
2 valoración
8.0/10
Muy bueno
Fecha de publicación: 7 jun. 2025
Good location. Room and building a bit tired and a bit noisy at night. Shower was leaking very badly.
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Usuario invitado
Habitación estándar con cama grande
Fecha de estancia: mar. 2025
Viaje en solitario
1 valoración
8.5/10
Muy bueno
Fecha de publicación: 7 abr. 2025
Room is clean and the location is perfect as it’s right at the CBD. However, the security screen door has no lock ( I was on upper floor) which means it’s useless.
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Respuesta del alojamiento: Hi Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our central location and found the room clean. However, we sincerely apologize for the concern you raised regarding the security screen door. The safety and comfort of our guests are a top priority, and we take your feedback seriously. Rest assured, we will address this issue to ensure that our security measures are up to standard.We truly appreciate your input and hope to welcome you back for an improved experience.Best regards,ReceptionDiplomat Hotel
Usuario invitado
Habitación estándar con cama grande
Fecha de estancia: oct. 2024
Viaje de negocios
1 valoración
5.5/10
Fecha de publicación: 25 nov. 2024
The room was dirty, there were stains and what looked like a cigarette burn on the carpet, the curtains were mismatched and dragging on the floor, bathroom had cobwebs in the corners, shower head clogged and clearly had been for a long time. Staff smoking outside my room while tidying up. Centrally located in Alice Springs which was helpful. Restaurant and cafe were nice. Unfortunately this was a generally unpleasant stay and I would be reluctant to stay again.
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Respuesta del alojamiento: Hi,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of your room and the maintenance issues you mentioned. This does not meet the standards we strive to provide for our guests. We have shared your comments with our housekeeping and maintenance teams to ensure that these matters are addressed immediately.We also apologize for the staff's behavior outside your room, as this is not reflective of the level of service we expect from our team. We appreciate you mentioning the positives, such as our central location and the restaurant and café, and we’re glad those aspects contributed to your stay.We truly hope to have the opportunity to provide a much better experience should you choose to stay with us again in the future.Best regards,ReceptionDiplomat Hotel
Richard
Habitación individual
Fecha de estancia: ene. 2024
Viaje en solitario
43 valoración
10/10
Excepcional
Fecha de publicación: 8 feb. 2024
Convenient and good place for a few days in Alice springs ! Recommended
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Respuesta del alojamiento: Hi Richard,Thank you for your fantastic 5/5 review! We’re thrilled to hear that you had a convenient and enjoyable stay in Alice Springs. We truly appreciate your recommendation and are glad our location and amenities met your needs. We hope to welcome you back for another great stay in the future!Best regards,ReceptionDiplomat Hotel
Terry
Habitación individual
Fecha de estancia: abr. 2025
Viaje en solitario
5 valoración
10/10
Excepcional
Fecha de publicación: 26 jun. 2025
Everything is great!
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FRED
Habitación estándar (2 camas)
Fecha de estancia: oct. 2024
Viaje de negocios
29 valoración
9.0/10
Fabuloso
Fecha de publicación: 16 nov. 2024
good location near shops
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Respuesta del alojamiento: Hi Fred,Thank you for your great 4.5/5 review! We’re happy to hear that you enjoyed our location, cleanliness, and overall experience. It’s wonderful to know that our proximity to shops made your stay even more convenient. We look forward to welcoming you back in the future.Best regards,ReceptionDiplomat Hotel
ConnieK
Habitación superior (2 camas)
Fecha de estancia: ago. 2023
Familias
14 valoración
7.5/10
Fecha de publicación: 26 sep. 2023
Diplomat Motel is well located in the middle of the town centre. Woolworth and Coles supermarkets are just nearby. Restaurants are nearby. The staff are helpful.
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Respuesta del alojamiento: Hi ConnieK,Thank you for your review and for highlighting our central location and the helpfulness of our staff. We’re glad to hear you enjoyed the convenience of nearby supermarkets and restaurants. However, we apologize if the cleanliness and amenities did not meet your expectations. We take all feedback seriously and will work to improve these areas for future stays. We appreciate your valuable comments and hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,ReceptionDiplomat Hotel
Passing thru
Habitación Deluxe con cama grande
Fecha de estancia: feb. 2023
Viaje en solitario
1 valoración
6.5/10
Fecha de publicación: 14 abr. 2023
I requested an upstairs room facing the car park & pool. I live remote from Alice & am aware of issues locally. I wanted to view my car I. The parking area & up away from the noise. A young female receptionist who referred to me an older adult as love on arrival, proceeded to put me downstairs by the gate where I am aware of street antics. I went back & requested a move & was moved by a polite male. Upstairs facing my car park. It suits me to stay there as it’s locked at night & tradies stay there & sit out chatting late giving a decreased opportunity for visitors trying to get into your unit. I booked well ahead & clearly it was not too busy. I am NZ Indigenous & I felt this female receptionist was quite unprofessional. I suspect decided she could treat me differently to any non indigenous person & put me anywhere. Not liking it. Otherwise it was my choice as restaurants & food are good.
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Usuario anónimo
Fecha de estancia: ago. 2022
Parejas
1 valoración
7.5/10
Fecha de publicación: 4 nov. 2022
Excellent location!
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Respuesta del alojamiento: Hi,Thank you for your review and for mentioning our excellent location! We’re glad to hear that the surroundings met your expectations. However, we appreciate your feedback regarding the amenities, cleanliness, and service, and we’ll work to improve in these areas. Your input is valuable, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,ReceptionDiplomat Hotel
Paopaopaopao
Habitación individual
Fecha de estancia: feb. 2025
Viaje en solitario
1 valoración
10/10
Excepcional
Fecha de publicación: 4 abr. 2025
剛好有特價房就訂了,離市中心很近,過條馬路就是woolworth和coles,附近也有圖書館和kmart,很方便
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Respuesta del alojamiento: Hi Paopaopaopao,Thank you for your wonderful 5/5 review! We're thrilled to hear that our convenient location near the city center, Woolworths, Coles, and other amenities made your stay enjoyable. We’re glad the special offer worked out well for you, and we appreciate you taking the time to share your positive experience.We look forward to welcoming you back on your next visit!Best regards,ReceptionDiplomat Hotel
laplu
Habitación estándar con cama grande
Fecha de estancia: abr. 2025
Parejas
2 valoración
8.0/10
Muy bueno
Fecha de publicación: 2 may. 2025
Attention, l' hôtel peut-être bruyant
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Saira
Fecha de estancia: feb. 2024
Viaje con amigos
3 valoración
8.5/10
Muy bueno
Fecha de publicación: 20 mar. 2024
La struttura era in centro, quindi si raggiungeva tutto facilmente. L'unica pecca è che c'è un bar proprio sotto alle stanze affacciate sulla strada e la sera era molto rumoroso e si faceva fatica a dormire.
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Respuesta del alojamiento: Hi Saira,Thank you for taking the time to share your feedback. We’re glad to hear that our central location made it easy for you to explore the area. However, we apologize for the noise disturbance from the bar below your room. We understand how important a good night’s sleep is, and we will certainly look into ways to address this issue. We appreciate your valuable feedback and hope to provide a more comfortable stay for you in the future.Best regards,ReceptionDiplomat Hotel
Cyrille
Habitación estándar (2 camas)
Fecha de estancia: abr. 2023
Parejas
1 valoración
5.0/10
Fecha de publicación: 7 may. 2023
Service insuffisant, mobilier usé, littéraire inconfortable. Un vieil hôtel, dans son jus...
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