Sentido Apollo Palace

Wonderful experience, The staff are very helpful. The place is perfect for families, a lot facilities for children.

We stayed in Sentido Apollo for a week and had a wonderful time, with great weather. The hotel was very comfortable, with very good facilities for families, playground, mini golf, pools, waterslides and good food. A highlight of the stay was the staff who were always very friendly and helpful. Any little issue that arose was resolved quickly. Both Asterios and Spiros in the restaurant were particularly cheerful, kind and helpful daily. I'm vegetarian and Asterios checked in with me every evening at meal times to make sure there were enough vegetarian options for me and always asked if I wanted anything special. And a couple of nights they prepared me something extra which was tasty and appreciated. I'd highly recommend the hotel for families.

A clean and attractive entrance via a busy little village offered us a pleasant welcome on arrival setting the tone on a positive note for this hotel. Open only 5 days into the season when we visited, the hotel was fresh and staff were keen to help. Our room was sizeable with a modern feel. The frosted glass-fronted toilet was sufficiently private for us but the walk-in small glass shower area was too open to relax in. The Corfu sewage system can’t cope with toilet paper so you have to wipe and place used toilet paper in the bin at the side. This is somewhat tramatising bucking the habits of my 70+ years but I took comfort from the guide books which tell you this is normal in Corfu. The TV offered mostly German TV channels or programmes dubbed into German but had CNN and Sky news in English to keep in touch if wanted. The gardens were lovely and the designation of child-free areas allowed mature people such as us or childless visitors to find a tranquil spot to swim and dine. The lunch buffet offered a wide range of foods to suit all tastes and diets. Healthy options were plentiful. We took the All-Inclusive option allowing us to choose from a range of about of the 6/12 of the cocktails on offer. Conveniently close to the airport, we would recommend this hotel.

Such a lovely hotel , everything was amazing , the food was very nice lots to choose from , the drinks so good and cocktails very good , very clean room and hotel , staff very friendly , would highly recommend this hotel , will definitely be back :)

Hotel is very nice, food is exceptional. Bar staff are great. The sun is an extra (a little burnt). However Alex from the entertainment team went above and beyond; high energy, inclusive and an asset too the hotel, he is great! Will come back for sure!

I will start with the positives. The hotel is set in beautiful grounds and is close to the beach. There are some sunbeds on the beach, with a 6 euro fee normally. It is close to restaurants/ bars/ shops and there is a lovely atmosphere down by the beach in the evenings. The buffet food was generally good, a lot of Greek dishes. Breakfast was particularly good. The bar areas are nice. Staff were friendly and hardworking. However despite the above, there are things that currently let the hotel down. The main pool was a dirty cloudy green colour when we arrived. However it is the only pool next to the slides, so we presumed it was safe. Two days into our holiday this pool was shut. Our daughter became ill the same day and is still not fully recovered 6 days later. The rep told us this was a gastro bug going round the hotel. But I am not totally convinced it wasn't linked to the dirty water. I would have expected a hotel with a gastro bug to have implemented additional measures, such as someone standing at the entrance of the restaurant with hand gel, making it a requirement (we have been to other hotels pre covid which do this all of the time). There were no visible additional measures. Closing the main pool created a lot of pressure on the smaller, reception pool. We were unable to get a sunbed there. So were left sitting around the smelly, unusable pool. The slides are open, but the pool linked to this is solely for people coming off the slides, for safety reasons. Due to mobility issues I was unable to walk round to use the reception pool regularly, so for me, the only access to water was the ankle deep baby pool. This was not the holiday we had looked forward to. The pool was drained and refilled, but still looked the same and was shut. I have added pictures of the refilled pool to this review. Room- we had a room with a great view. The beds were comfortable and our 13 year old managed fine on the sofa bed. The air-conditioning was brilliant . The toilet had a door, but the bathroom didn't. We knew this when booking, so just worked round this. Housekeeping- one of the curtains was hanging off the rail, we eventually got this fixed. By far the biggest issue for us was the room towels. Despite being 3 of us, we were only left 3 bath towels on two days. We did complain, but this was an almost daily thing and my husband had to use the hand towel some evenings. Overall this was a disappointing experience, and a reflection of the difficulties on the specific week of our stay. The hotel has great potential, and all of the above points can be rectified, unfortunately not in time for our holiday, hence the lower score.