At check-in, we were told that we had been given a beautiful room. I find that hard to believe, considering that with a one-year-old child and a stroller, we have to carry everything up a flight of stairs to reach it. Keep in mind that I have to do this four or five times a day. When we entered the room, it was clear that it had not been properly cleaned. There was a coffee cup with old coffee still inside, a dusty kettle, and a coffee machine containing stagnant water that had clearly been sitting there for a long time. We had also requested a child safety gate, but none had been installed. In the bathroom, there were toothpaste stains left by the previous guest. When I pointed this out, a staff member cleaned it with her finger in an annoyed manner, as if I were exaggerating. Seriously? I paid €4,000 to stay here. I expected an apology and a properly cleaned room, not to be treated as though I was causing a problem. That was only the first day. On the second day, the room was barely cleaned, and the beds were made with very little care. I make beds better at home. We complained to the manager, but nothing changed the following day. For three days, there was a piece of bread left on the floor, and my wife’s hair tie remained exactly where it had fallen. Eventually, we complained to the housekeeping manager, and things finally improved. For a few days, the beds at least appeared to be made professionally. Unfortunately, today the room was cleaned again and the beds were once more made as if by my three-year-old daughter. Now, let’s talk about the restaurant service. There seems to be very little consideration for guests. When you sit down, nobody offers you a drink. In most hotels, staff bring water or bread immediately and then take your order. Here, I have eaten several meals without a drink because nobody came to ask whether I needed anything. If you are lucky enough to order a drink, nobody comes back to check whether you would like another one. If you are not ready when they first ask, they do not even bring water, and often nobody returns later to take your order. The buffet food is often dry, and many items are of poor quality. For example, the chicken wrap is made with processed meat scraps rather than proper pieces of chicken. The ice cream cones taste like cardboard, and the ice cream itself is low quality. Even the vanilla ice cream lacks the characteristic vanilla bean specks you would expect. Plates are rarely cleared from the table until the end of the meal. If you visit the buffet several times, you end up eating surrounded by stacks of dirty dishes. The staff are often unfriendly. In particular, some of the employees at the snack bar seem annoyed whenever you ask for something. The cocktails are acceptable only because they are included in the all-inclusive package. If I had paid €12 for a Spritz served without an orange slice, I would have complained. Likewise, I would not have accepted paying for a beer served half full
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