Valoraciones de Hotel Metropolitan

We booked five nights at the Hotel Metropolitan in Adelaide in early March 2024, with the expectation that there'd be some noise from the bar downstairs but will have some old charm and character. We didn't mind the sound from the bar, but after checking in we realised there was a high-rise being built literally 30cm from our room. We asked right away if we could switch rooms, but the bar staff (who doubled as reception) said all the rooms were taken (which was clearly a lie as the bathrooms were shared and we only saw/heard a couple people). The construction work started at 5:30/6:00am on some mornings.There was no "reception", all the inquiries were handled by the bar, which wasn't always open and they really didn't know anything other than checking people in. When you check in, they give you a phone number of the maintenance guy, but there was no emergency number or anything else if something happened after the bar closed. The construction noise was so bad it was impossible to have a good rest, so we got another accommodation and left after four nights. We understand the construction next door is out of the control of the hotel, but they should've stated that somewhere as we'd never have booked it if that was the case. Also there was no internet in the room. When we asked for a refund for the only final night via *******, the hotel responded simply that the party (us) never checked in! That's how clueless they were.