WoodSpring Suites Chicago Addison

The property seemed to be fairly new, however the rooms were not well kept. The first room smelled like cat urine. The bath was minimal setup. The second room was plain with no remote for the TV and there was what looked like cleaning solution that was spilled on the floor at the bath and dried up. The wasn't a shower curtain in the bath and not even a cup to rinse your mouth or get a drink. The bath had a wash cloth and a bath towel. I guess they don't use hand towels. At 10PM they leave the lobby closed. When i left at 7AM everything was locked down and a box was there to put the pass card. Never Again!!

Don't clean rooms until you've been there 14 days !! When I finally hit the 14 day limit and asked for the cleaning, they still did not do it the following day. made me wait another day . Why ? 16 days before a cleaning ? They hand out toilet paper like it's made of gold. have to go to office because they only give one roll at a time. Have to trade in towels if you want clean ones. The day I had to leave, they hassled me every 5 minutes after the 11:00am check out time, even though the place was empty and there was no need for pushing me. I stayed there 3 weeks but they couldn't give me an extra 40 minutes to move everything out ? This place is a joke with clowns for staff members. No ice machine. It took 3 days to get the service guy to address the remote not working - by that time I had already taken the one out of the gym to use in my room.

Seriously ? You only clean the rooms every 14 days ?? You don't leave an extra roll of toilet paper? Who goes 14 days with one roll? Then you have to beg for another roll at the front office like it's made of gold ? They clowns attending the office are more interested in carrying on conversations with others, while we have to stand there and wait for them to finally get around to help us? My remote did not work the day i arrived, could not change a channel on the TV. Went to the office. They said "the guy will fix it as soon as he comes downstairs after his break". An hour later, I went into the exercise room and took the remote from there and left my piece of crap in the gym. Two days later, someone came in and left a new remote. TWO DAYS LATER ?? No ice machine. Only get 2 towels and two washcloths (they must be made of gold too!!) - asking for clean ones seems like a real sacrifice for the office staff. Basically, your hotel sucks big time. Worst 3 weeks stay of my life.

The front desk lady. She is short and mean! Jus rude for no reason.

This place was simple. No frills. It is not located by much, but it is super convenient to the highway. The woman at the desk was friendly. Don’t expect much other than a clean place to sleep. The people staying there were also very friendly. Overall, not bad at all.

I DONT RECOMMEND THIS HOTEL FOR ANY TYPE OF BOOKINGS. Property is a complete mess. It took me 30 mins to initially check-in, just to come find the room smelling like cigarettes. Although its a non-smoking hotel. They gave me a second room but it was filthy, like the previous people had just left. They gave me a third room and it smelled like curry. All that took a total of 1.5 hrs. I just had to leave after that, thanks to ******* for looking for a different place for me.

I will never ever stay there again. No hand towels, dirty, seedy people all over, no Kleenex or hair dryer. Awful

Staff rude behaviour, i never seen this kind of behaviour in the hotel industry. In the room missing the accessories as shown your on website