Saadiyat Rotana Resort & Villas

Gran lugar para familiares y amigos.

當時選這家酒店的原因在於，新，18年開業的，相比左右的St Regis和Park Hyatt都是2011年開的。Rotana是阿聯酋本土高端酒店品牌，服務水準確實和國際大品牌還是有一定差距的，比如：面對面客人時的表情，整體早餐的擺放，收餐的流程都有待提高。而且這次check in的服務真的很不好，我定的是海景帶lounge服務的房間，而酒店收到的訊息是花園景色的不帶lounge的房間，後現場找攜程兩個小時後才解決，最終也不知道是酒店還是攜程的問題。

Отличные завтраки, удачное расположение, все понравилось

前台拿房卡服務員一直打電話聊天，泳池小孩帶泳圈還不讓玩

A lovely stay with our family at the Rotana. The hotel is situated on a beautiful natural beach with the most amazing colour of the sea ive ever seen! Kids loved the beach - lots of sun shades and chairs however annoying people go down before breakfast and place their items in them to ‘reserve’ the best ones at the front - the hotel staff should remove these as it’s obvious when it happens. The beach however and service was very good with water and beach towels promptly delivered. The pool was great warm and our kids loved it - large with a safe water level for our 6 year old for half of it - lifeguards on duty too which helps you relax. Service at pool was good/great too. Kids club which our 2 and 6 year old used was without a doubt excellent- the staff were welcoming and kind and the place was spotless! A pool and playground round the back, a lazy river and a cool fun indoor area grouped by age was inside. The staff made every effort to make sure the children were happy with regular whatsapp updates for me (relaxing on the beach) and lots of fun outdoor activities aswell as arts and crafts inside. We used the babysitters from the kids club too who were brilliant and came to our room one night to look after them when the kids were tired (extra charge). Couldn't fault them! Housekeeping excellent our rooms were kept spotless and tidy as was the hotel itself. Breakfast was good - tiny gluten free section disappointing! Nice they tried with separate toaster but some unappealing bread and gf packaged pancakes doesn't really cut it especially when the chef next to it is making fresh pancakes, waffles but cant manage to make gf ones. However id taken my own granola and the omelette chef was fab and lots of fresh fruit ! Dinner we ate at turtle bay and the Italian both superb great service and excellent gluten free options pasta, pizza bases etc - one night we ate at the buffet at sim sim and i have to mention the head chef here who asked me what I would like and that he would specifically make me a gluten free meal which he did ( after showing me what was gf on the buffet and offering sushi etc) he then make me some delicious fish and even bought out a gf pudding without me even asking -made my evening absolute 10/10 to him! The rest of my family throughly enjoyed all the meals on offer and the kids section especially on the little red train counter. A couple of brilliant waiters here wish i knew their names to mention them - just went above and beyond! My only gripe would be we went all inclusive and i wouldn't do that again. Its not all inclusive only certain items were included So we paid extra for items on the menu we wanted and got no discount for the money we had already paid towards it - we also paid extra for wine as the wine included was ‘okay’ and i like nice wine! - id rather just pay for the food and drink as we wanted it rather than pay for an all inclusive but its not all included! Finally Hotel is also a great location for Yas isl

Excellent hotel and the kids club is exceptional. The hotel looked after us and nothing was a problem, the kids club was brilliant and the children really enjoyed their time with the staff and other children. We are definitely going to return again next year