Apartamentos vacacionales en Véneto, Italia

For the accommodation, I paid a total of €199.13 through Trip.com. This consisted of €185.13 paid online in advance and an additional €14.00 paid locally. However, upon our arrival at the accommodation, we were unexpectedly asked to pay an additional €66.20. This additional charge was not clearly disclosed to me during the booking process on Trip.com. In particular, there was no clear indication that we would be required to pay an additional €66.20 upon arrival. I ultimately paid the €66.20, even though I did not agree with the additional charge. The reason was that we were already at the accommodation and needed somewhere to stay. I did not want to risk being denied access to the apartment and being left without accommodation. I also informed the host/property manager at the time that I would clarify the matter with Trip.com afterwards. I therefore request that you investigate this matter and provide a full refund of the additional €66.20, provided that this fee was not properly and transparently disclosed during the booking process. I would also like you to clarify: * Why was the €66.20 charge not clearly disclosed during the booking process? * What exactly was the €66.20 charge for? * Why was this amount only requested upon arrival? * Was this additional charge actually permitted under the terms agreed between Trip.com and the property? Please provide me with a written explanation and arrange a refund of €66.20. I would also like to make clear that I paid the additional amount solely because I was already at the property and did not want to risk being left without accommodation. My payment should therefore not be interpreted as acceptance that the charge was properly disclosed or valid under my original booking. Thank you for investigating this matter. I look forward to your response. Kind regards,

Quiero darle mi aprobación. Es muy práctico para ir en coche a Venecia y alojarse en Mestre. Vi a muchos blogueros recomendando este lugar en Xiaohongshu, así que decidí probarlo. No me decepcionó. El servicio fue muy amable, el ambiente limpio e higiénico, y relativamente tranquilo. Sin embargo, la habitación no ofrecía agua embotellada gratuita. En recepción podrían ofrecer limonada gratis. El jefe también charló con nosotros por la mañana, lo cual fue muy agradable. No pedí el desayuno, sino que lo comí en la cafetería de al lado. Fue un desayuno muy bueno. Luego tomé el tren a Venecia. A nadie le importó la tasa de la isla. De hecho, nadie comprobó los billetes de tren. Era cosa del bolsillo. Evité por completo el restaurante Da Michele, que estaba al lado. Me lo recomendaron Dianping y Xiaohongshu. Pedí fideos con marisco, que estaban muy salados. También fue muy extraño que cobraran 2,6 € por persona por la mesa. Este es el restaurante del que más me arrepiento de haber comido en Europa.

The building is hidden in a small alley which is 5 min easy walk to Rialto public boat pier and San Marco. Spacious and well appointed with all necessary amenities provided. The building also has a private spot for water taxi so it’s great . Digital key is smart and service request is done efficiently through WhatsApp .

La ubicación es buena, en la isla principal de Venecia, también está cerca de la estación de tren de San Lucy! ¡Ha llegado casi 10 minutos a pie después de salir de la Plaza Roma! No es demasiado difícil arrastrar una caja grande! Después de salir de la habitación, también puede guardar la caja en el portal. El propietario también me ayude entusiasticamente a reservar un restaurante. Utilizar micro-enviar para responder rápidamente, ¡eso es bueno! La desventaja es que la instalación de calefacción de la habitación no es perfecta. La habitación está fría, Venecia está fría en invierno, la habitación está fría, los niños más tarde se han quemado, y afectan el viaje de seguimiento! La cama individual es más fuerte, el soltero estará preocupado por caer de la cama!

Excelente ubicación y servicio. Nice lugar para permanecer. Recomendación.

Alomost perfect but “Check in Guide” As guests who just booked the hotel several days ago, we didn’t receive an email about how to find the hotel. So we used google map. But got lost nearby. Thus, we decide to share our experience to help potential guests. Firstly, when you find this little square with a statuette(picture 1). You can go across the little bridge then turn left. Don’t walk too much. The hotel is just near the bridge. Actually we spent around 30 minutes walked around this place. But seldom people knew this building’s location . And we got cold because of October’s weather in Venice. In short, after going across the bridge, you should turn left and almost immediately turn right. The gate of hotel is close to “Campiello Diego” and a bar. Unluckily, the phone number on Trip.com is wrong. So we find a number on the door and add the front desk’s WhatsApp. The front desk replied immediately, and we finally got the pin and entered the room. The room is new. And the view is beautiful. Unless the “finding hotel” process, we like this hotel. BTW, the restaurant attached is very good. Waiters are helpful and generous there. They will treat you appetizer, dessert and two little cups of alcohol. Their spaghetti is good. Hope our information can help you~

This was the best place we stayed at in Italy! Really pretty and big with all the essentials you need. The room was very clean and the beds were super comfortable. The kitchen had everything including free snacks, juice, soda, water, tea, coffee and fruits. They also provide us we slippers, lotion that smells really good, bathroom essentials and other things we didn’t find in a lot of other hotels/airbnbs. The service was phenomenal and the people here are so friendly. We were presented with some welcoming gifts and lots of help during our stay. This hotel also has its own private dock which was very convenient for us to go to the train station with a booked private water taxi through the hotel. The taxi brings us right to the side in front of the station and we didn’t have to carry our luggages up the stairs and across the bridge had we gone on a public water taxi (the price is pretty close). Definitely recommend and would come back again next time in Venice!

Good location with easy access to most major attractions. The apartment is well maintained, with good reception to provide any assistance if needed. Bed mattress is comfortable for a good night sleep. Slippers and bottled wates are provided for convenience too.

Allegro Marin está situado junto a la estación de tren. Aunque puede ser conveniente si planeas viajar a otro lugar en tren, no puedes evitar arrastrar tu equipaje por un puente, a menos que contrates un maletero. Las atracciones están bastante lejos si no viajas en ferry, al menos a 20 minutos a pie. Más allá de mi opinión sobre la ubicación, el personal del hotel me parece amable y hospitalario. Para desayunar, solo tengo que buscar mi mesa y sentarme. ¡Incluía huevos con beicon recién hechos y una tabla de embutidos de cortesía! No tengo ninguna queja del servicio.

While the accommodation was fine the checking in process left a bit to be desired. We booked the Cannaregio II Apartments but actually stayed at the Venice Apartments. I don’t know if we ended up in a better standard of accommodation but it was closer to restaurants, etc. Notwithstanding it wasn’t the accommodation we thought we were booking and as a result I left my travelling companion at the wrong location while I checked us in and we had to walk further than was needed. I also felt like I got a bit of attitude from the reception staff when I was checking in.