Apartamentos vacacionales en Java Oriental, Indonesia

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Hotel nya bersih. Tapi pintu kamar mandinya agak rusak. Sulit di buka. Receptionistnya ramah tapi ga stay 24jam.

Ok for overnight, nothing flash very small, has a kitchen owner gives the impression they're much better than everyone else, was judgemental of my husband's look, told me to tell security that I own the apartment so obviously not supposed to rent nightly. Bed was comfortable and suited our needs for stop over, right in the shopping mall which includes Pizza Hut, supermarket, and much more on several levels.

The room is massive! It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative. If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower. Overall this is really nice hotel, will comeback again next time if I go to Surabaya. Thank you

The restaurant is really good on weekends and the swimming is large and we'll maintained. The rest is a decaying and aged hotel with a serious lack of maintenance and deep cleaning.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.

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